Carlos J. Diaz

**** ******* **. ***. * adv3nw@r.postjobfree.com

Rancho Cucamonga, CA, 91730 909-***-****

909-***-****

Qualifications Summary

Seasoned sales representative. Extensive experience working with customers in face to face and over the phone settings. Years of computer and typing skills used in vendor/customer data maintenance. Excellent command of spoken and written English and Spanish grammar as required in retailing and office settings. Loves to interact with customers in retailing, sales and medical environments. Detail-oriented. Excellent math skills. Excellent trainer of new team members in various communication techniques. Excellent communications skills in reaching out victims during the Covid-19 pandemic. Competent knowledge of Microsoft office: Word, PowerPoint, Outlook, Excel, One Drive, Teams. Excellent knowledge of Zoom Web Conferencing Platform. Excellent and detailed knowledge of the CalConnect Covid-19 Response System.

Work History

Public Health Institute 08/2020-05/2022

Bilingual epidemiologist level I. Covid-19 epidemic case investigation and contact tracing. Assist victims of the covid-19 pandemic. ProcessCovid-19-related- data for San Bernardino, Contra Costa, Tulare, and Tehama Counties. Assist residents within these counties with resources related to the Covid-19 Pandemic. Set up appointments for Covid-19 vaccinations. Offer emotional support and information to patients suffering from long-term sequels of Covid-19 infections. Enter all related data in the CalConnect Covid-19 response system. Train new team members in various platforms and communication skills. Meet weekly in the Zoom Conferencing Platform with the California Public Health Department.

Ashley Furniture Store 05/2016-08/2020

Sales associate. Set up appointments with potential customers. Product data processing. Process sales contracts. Inventory control. Credit card promotions and sales processing. Train new team members in various sales techniques.

The Home Depot 05/2009- 04/2016

Sales associate. Assist customers. Special order products for customers and contractors. Create new credit card accounts. Customer data maintenance. Cash register. Transfer phone calls. File customer accounts. Internet research for customer assistance. Manage email messages.

Tool rental associate. Operate, demonstrate and maintain light and heavy duty construction equipment. Assist customers with building projects, mainly on type of power tools and equipment required on specific projects. Internet research to answer customer questions.

Rite Aid 06/2002-05/2009

Cashier. Sales clerk. Merchandise maintenance. Pharmacy assistant. Merchandise promotions.

Education

California State University, Los Angeles 01/2013-12/2015

Requirement courses for Nursing and Pre-Med programs. French minor.

Chaffey Community College 08/2010-12/2012

Arts Associate in Liberal Arts.

Chaffey High School

High School Diploma.

Certificates

ASTHO Contact Tracer Certificate.

B.L.S. (Basic Life Support).

A.C.L.S. (Advanced Cardio Life Support).

N.R.P. (Neonatal Resuscitation Provider).

P.A.L.S. (Pediatric Advanced Life Support).

L.A. County Hospital Fire and Life Safety.

M.H.F.A. (Mental Health First Aid).

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