Customer Service Barista
Resume:
CURRICULUM VITEA
NAME : LUTAGYENGWA NASIB SALIM
NATIONALITY : UGANDAN
GENDER MALE
MARITAL STATUS : SINGLE
TEL +297*********, KAMPALA
DOB 28/02/1989
HEIGHT: 5.2
PERSONAL PROFILE
I am a hardworking and self-motivated practitioner with the ability to work comfortably in a multicultural/ethnic environment.
I have good communication, negotiation and people management skills with excellent team work ethics. I am efficient, learn fast and determined to achieve professional development at my placement. OBJECTIVE
1.To become one of the best baristas at work who is committed to making excellent coffee all the time, while providing outstanding customer service. To become a person who enjoys food service, hospitality management, quality food and good coffee.
2. Being eager to make a good contribution towards the hotel / restaurant operational standards. 3. Working together as a team and sharing my experience to my current work place for smooth running of the business.
4. Being able to learn new skills in additional to create a strong work relation In an exclusively competitive to create a customer oriented culture.
EDUCATION BACKGROUND
1. GULF AND BLENDS BARISTA ACADEMY: CERTIFICATE IN ADVANCED BARISTA TRAINING 2020. 2. MAKERERE BUSINESS SCHOOL : DIPLOMA IN BUSINESS ADMINISTARTION 2009-2011 3. SHANAMU HIGH SCHOOL : UGANDA ADVANCED CERTIFICATION OFF EDUCATION 2006-2008 4. MENGO SENIOR SSCHOOL : UGANDDA CERTIFICATE OF EDUCATION 2003-2006 5. BUGANDA ROAD PRIMARY SCHOOL : PRIMARY LEAVING EXAMINATION 1996 - 2002 PROFESSIONAL EMPLOYMENT EXPERIENCE
1. BARISTA AT HANNA CAFÉ IN KAMPALA
From 2020 UPTO DATE
Barista Skills and Experience:
• preparing and serving a variety of coffee drinks, along with pastries and cookies in a coffee shop.
• Welcoming customers by determining their coffee interests and needs.
• Educating customers by presenting and explaining the coffee drink menu; and answering questions.
• Prepare ring and selling coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, espresso lungo, caffe latte, and cappuccino.
• Generates revenues by attracting new customers; defining new and expanded services and products.
• Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar.
• Preparation of soft Drinks,ie juices,mocktails,smoothies and mojitos.
• Maintains safe and healthy work environment by following organization standards and sanitation regulations.
Barista Qualifications Skills:
• Listening
• Verbal communication
• Customer focus
• Customer service
• Selling to customer needs
ADDITIONAL COMPENTENCE
● Computer literate with proficiency in use of Microsoft office packages and other related Email applications.
● language
Fluent at, speaking English, Luganda
REFEREES
Mr. YUSUF ABDUL
PRINCIPLE
GULF&BLENDS BARISTA ACADEMY
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