Salesforce Administrator Developer
Resume:
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PROFESSIONAL SUMMARY
●Business process Executive at First Source Technologies from July 2009 to Dec 2009
●Test Engineer at STC Third Eye Technologies for 1 year Dec 2009 to May 2011
●Currently undertaking PAHM certification to accumulate Healthcare domain knowledge such as Provider,Claim life cycle,Products etc..
EDUCATION
●Bachelor of Information Technology from Anna University 2008.
CERTIFICATIONS
●Certified Salesforce Platform Developer-1
●Certified Salesforce Administrator
● PAHM Certification (InProgress).
TECHNICAL SKILLS
Salesforce Technologies
Salesforce CRM, Lightning Application, Apex Classes, Apex Triggers, Visualforce Pages/Components, Apex Web Services, SOQL, SOSL, Workflow and Approvals, Reports and Dashboards.
Sales force Tools
Force.com Import Wizard,Force.com Platform (Sandbox and Production) Apex Data Loader, Import Wizard, Data Export, Apex Data Loader
Programming Languages
Java, C++.
Web Technologies
HTML
Databases
Oracle9i, Oracle 10g
ETL/Integration Tools
Apex Data Loader
WORK EXPERIENCE
Business Process Executive
First Source Technologies Ltd Jul 2009 – Dec 2009
Project: Airtel
Description:
Airtel is one of the Telecom giants in South Asia with millions of customer data base. This needs to be maintained for accuracy. Using CRM, customer mobile network data is updated based on the daily data received in the CRM tool.
Responsibilities:
Understanding the product support and able to perform the business process for Telecom Client
Working knowledge in CRM using Salesforce etc..
Using Microsoft tools to mange daily tasks and available for critical tasks in a shorter turnaround time.
Test Engineer
STC Third Eye Technologies Ltd Dec 2009 – May 2011
Project: VIP Organizer
Description:
VIP Organizer is a powerful and fully featured tool to manage to-do list of the business tasks. It will help us to create and track the professional tasks and events for the business. It has a user-friendly and easy-to-use interface. VIP Organizer will help to manage appointments, to-do lists, schedules, and more. Set it up to send an audible alarm to notify the things to be done daily. Create and manage to-do lists and set alarms for individual entries. Make appointments and set the alarms to remind the upcoming events or meetings during the day.
Project: Northwest direct Order Management System
Description:
The project covers the end-to-end flow from claims request to dispatch of goods to the customer. Claims Requests are received as E-mail, FAX, through Phone and SCMT Website.They then depending upon the approval process parameters will raise a quote or an order. They will also raise a purchase order with the suppliers to fulfill the order within the agreed upon stipulated time with the insurance companies.
Responsibilities:
Involved in Analysis of the Requirement Specification Document.
Responsible for Test Case Preparation for both System testing and Regression Testing.
Reporting and Tracking bugs to closure.
PERSONAL DETAILS
Full Name:
Kavitha Ramakrishnan
Email ID:
*************@*****.***
Current Location (City/State):
Atlanta,Georgia
Date of birth(mm/dd):
05/09/1987
Phone# (Mobile # preferred):
Primary Skills:
Salesforce Developer
Work Authorization:
H4EAD
Education Details:
Bachelor of Information Technology,Anna University 2008
LinkedIn:
linkedin.com/in/kavitha-ramakrishnan-94011a266
KAVITHA RAMAKRISHNAN
Phone: 605-***-****
Email: *************@*****.***
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