Customer Service

Laura McConaughy ***** Niguel Road #***

Laguna Niguel, CA 92677

949-***-**** ***********@*********.***

Skills Summary

Excel at interacting with others at all levels to ensure organizational goals are met

Excellent interpersonal, written, analytical and organizational skills

Customer service oriented and personable

Employment

Everest National Insurance Company, Orange 09-2013 to 08-2014

Manager/Senior Underwriter

In charge of facilitating the opening of a new division within the company. This included underwriting, territorial management and marketing to a retail client base to generate severity driven general liability, auto, and umbrella lines of business.

I was able to launch this program successfully and within one year additional offices opened countrywide.

Further responsibilities were to assist the Workers Compensation unit in cross selling additional lines of coverage.

Hartford Specialty Company, Los Angeles 09-2001 to 03-2004

Senior Underwriter

Underwriting and sales of severity driven casualty lines of business. Worked closely with the Brea middle market underwriting teams to find total account solutions for prospective and current customers.

Atlantic Mutual Insurance Company, Orange 05-1997 to 09-1999

Senior Underwriter

Commercial multiline underwriting, sales and territory management.

Responsibilities included lead new business underwriter for our team and identify new agency appointments to generate business.

Hartford Insurance Company, Brea 12-1989 to 05-1997

Senior Underwriter / Middle Market Accounts

Commercial multiline underwriting, sales and territory management of middle market accounts.

Senior Underwriter / Select Customer Accounts

Small commercial multiline underwriting, sales and territory management.

Lead underwriter of small accounts program business.

Assigned special projects for management to identify underwriting trends on key accounts.

Member of small accounts audit team to review underwriting integrity and compliance.

Assisted team members in launching the Select Customer Service Center as needed.

Responsible for training new Select Customer underwriters and acted as a referral underwriter.

Hartford Insurance Company, Brea 03-1986 to 09-1988

Senior Underwriter

Personal lines underwriting and sales

Successfully launched a new Personal Lines Service/Sales Center for the company, working directly with the customers on behalf of our agents. The new Personal Lines Service Center was a success and went countrywide.

Education California State Polytechnic University, Pomona

Business Administration (B.S.) 1986 Emphasis on Marketing

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