Service Representative Customer

DB Donna Buggs

Lawrenceville, GA ***** 678-***-**** ***********@*****.***

PROFESSIONAL

SUMMARY

SKILLS Understanding Customer Needs

Call Documentation

Customer Data Confidentiality

Order and Refund Processing

WORK HISTORY CUSTOMER SERVICE REPRESENTATIVE 02/2011 to CURRENT Lightning Quick Hands Gym 560 Old Peachtree Ridge Dr Nw Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

CUSTOMER SERVICE REPRESENTATIVE 06/2015 to 03/2020 Nordstrom Remote

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

EDUCATION Diploma College Prep 09/1974

Collins Hill High School, Suwanee, GA