Service Representative Customer

Hanifa Ashoori

571-***-**** ******.*********@*****.***

Summary

Proactive, Interpreter/Translator with a history of supporting leaders in fast-paced corporate environments. Recognized and valued as a discreet and knowledgeable worker and partner, with the ability to juggle and prioritize needs while ensuring speedy responses to logistics and business concerns. Reputable for developing, implementing, and communicating policies and objectives, handling unforeseen issues, and liaison with clients, internal staff, and external contacts.

Core Competencies

Written Translations

Expense Reporting

Administrative Support

Problem solving

Customer Service

Calendar Management

Professional History

Interpreter/Translator DynCorp International – Kabul, Afghanistan – (Mar 2016 - Apr 2019)

Responsible for providing parties with clear and exact translations of written materials, and interpretations of verbal communication.

Plan and organize the management of a project, task order, series of smaller projects to ensure a successful completion, and those performance goals, consistent with contract agreements, government regulations and program objectives, are met.

Act as primary contact for project matters between customers/clients and company leadership, provide briefings on project status, successes, and issues.

Prepared daily, weekly and monthly reports.

Developed relationships with senior ANDSF leaders within Ministry of Defense (MoD) and the General Staff (GS).

Prepared and transmitted all required correspondence (electronic, voice, written) for KLEs and Train, Advise, and Assist Command (TAAC) sessions with ANDSF.

Responsible for listening to, understanding, and translating spoken or written statements, laws, policies, regulations, notes, etc.

Facilitated effective translation, interpretation and cultural knowledge between TAAC/CSTC-A Front Office, ANDSF GS, Senior Leaders within the MoI, MoD, and the President of Afghanistan (PoA) Representatives from Pashto/Dari to English and vice versa.

Customer Service Representative at Domino’s (Apr 2020 – Oct 2022)

Responsible to ensure that the customers are satisfied with the food service.

Greeting customers and ascertaining what each customer wants or needs.

Opening and closing cash registers; performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers,

And making deposits.

Maintaining knowledge of current sales and promotions, policies regarding payment and exchanges.

Computing sales prices, total purchases and receive and process cash or credit payment.

Watching for and recognizing security risks and thefts; preventing and handling these situations.

Recommending, and helping locate merchandise based on customer needs.

Education & Certifications

High School Diploma - Zarghona High School Kabul, Afghanistan

Associate - Northern Virginia Community College – Sterling, VA (2020-present)

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