Service Representative Material Handler

DEBORAH A. REED

*** * ***** ***• INDIANAPOLIS, IN 46222 • PHONE 317-***-****

EMAIL: ***********@*****.***

OBJECTVE: To obtain a position as a team player in a people oriented organization where I can maximize my customer service experience in a challenging environment to achieve the corporate goals.

EXPERIENCE

September 2021- July 2022 Kohl’s Distribution Center

Material Handler

Receive customer orders on a daily basis

Hand pick merchandise and place in the proper pitwall for shipping

All items are hand picked and scanned before placing items in the proper pitwall

Packaging and Shipping customers orders

Scanning of all items for each order

Maintaining a neat and orderly work station

May 2014 – October 2020 Ray’s Trash Service

Scale house Attendant

Take incoming calls

Daily deposit of cash sales

Creating inbound tickets for all inbound/incoming trucks and cash customers

Maintain & update all Excel files and reports on a daily basis

Ensure all outgoing loads are scheduled and ready

Handle all payroll reporting for transfer drivers

Ensuring all daily filing, scanning and copying is complete

June 2003 – November 2010 Republic Services of Indiana

Customer Service Representative

High volume call center (outbound/inbound)

Handle calls for residential, commercial and industrial trash removal

Working closely with dispatch to ensure correct information and follow through

Assist commercial business with increase/decrease of service while adjusting monthly rates

Sales: establish new permanent residential, industrial and commercial business accounts; negotiating prices

Daily problem solving

Retrieve payments via telephones as well as follow up calls to new residential customers

Direct incoming calls to appropriate department/individual

March 2003 – November 2003 Outback Steakhouse

Server

Check station before, during and after shift for proper set up and cleanliness

Greet customers in a friendly and courteous manner and explain any specials and/or promotions

Record the details of the customers order and repeat to ensure accuracy

Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages

Market and serve upon request any desert items or special drinks and coffee

Replenish beverages as necessary and checked with customers to ensure overall satisfaction

September 1995 – December 2001 EPI, Inc

Fulfillment Customer Service Representative

Communication and handling of all requests from our external customers

Fostered strong relationships and handled all requests with customers

Batched and managed work load for fulfillment employees

Input requisitions as needed, tracked and reported all shipments

Continuously met and exceeded department productivity and quality standards

Performed overhead lifting to and from shelving, tables and carts

Managed all mailing for maximum efficiency and cost effectiveness

EDUCATION

Arsenal Technical High School - Diploma

SKILLS

Typing 45-50 wpm, Data entry and Microsoft Word. Excellent customer services and phone etiquette skills. Very detailed oriented, critical thinker and great written and oral communication.

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