Data Entry Specialist, Customer Service, Delivery and Courier Services

Alicia McGee

Customer Service Associate

Phone Number 323-***-****

Email *************@*****.***

Address TEMPE, AZ 85282

EXPERIENCE

Courier Contractor

Gopuff LLC, TEMPE, AZ Sep 2022 - Present

Customer Service Representative

Consumer Cellular, Phoenix, Arizona May 2021 - Aug 2022 Customer Service Associate

Consumer Resource Network, Culver City, CA Nov 2017 - Jun 2020 Data Entry Specialist

Chartwell Solutions, Los angeles, California Jan 2015 - Apr 2017 Hardworking individual with proven skills for delivering packages on time and in excellent condition. Experienced in using multiple delivery routes while efficiently utilizing time and resources. Demonstrates talent for communication, problem- solving, route planning and customer relations. Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge.

• Verified contents of inventory loads against shipping papers.

• Communicated with customers to provide updates on delivery status.

• Remained flexible for spontaneous pickup requests and pickup locations.

• Avoided time delivery delays by carefully planning best routes.

•

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.Educated customers on special pricing opportunities and company offerings.Documented customer correspondence in CRM to track requests, problems, and solutions.Upheld quality control policies and procedures to increase customer satisfaction.Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.Assisted customers with making payments or establishing payment plans to bring accounts current.Operated multi-line phone system and online messaging system to communicate with customers.

•

Identified, corrected and reported data entry errors.Completed accurate and efficient data entry and database updates to support business operations.Identified and corrected data entry errors to prevent duplication across systems.Reviewed and updated account information in company computer system.Sorted source documents and organized to be filed.Communicated with coworkers regarding deadlines and project milestones.Compiled data from source documents prior to data entry.Identified errors in data entry and related issues by mentioning to supervisors for resolution.

•

questions to determine service needs and accurately input information . Followed call center “scripts” when handling different topics Identifying customers’ needs, Asked probing

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Seized opportunities to upsell products when they arise. Build sustainable relationships and engage customers by taking the extra mile, Kept records of all conversations in our call log notation field. Met personal/team qualitative and quantitative targets.Capable to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. EDUCATION

High School Diploma

Aviva Preparatory High School, Los Angeles, CA Jan 1992 Completed coursework towards Some College (No Degree) In Business Management

Los Angeles Trade Technical College, Los Angeles, CA SKILLS

REFERENCES

References available upon request

• Inbound and Outbound Calling • Upbeat and Positive Personality

• Data Entry • Understanding Customer Needs

• Transaction Processing • Customer Retention Strategies

• Customer Support • Excellent Driving Skills

• GPS and Route Planning • Local Routes

• Time Management • Delivery and Pickup

Contact this candidate