Blanblan

**** ****** *** *** ***, Tempa, FL *****

Cell: 813-***-**** - adv3eg@r.postjobfree.com

Objective:

Detail oriented professional seeking position in Customer Services administration, utilizing education and experience along with strong communication, organization and leadership skills, where I can improve the company customer’s values. Core Qualifications:

Computer skill - Communication skill - Leadership skill - Results-oriented Customer service-oriented - Critical thinker - Result-oriented - MS Office, Excel Word – Power Point.

Experience

Customer Service:

September 2015 to 2018

TRC Staffing – Johns Creek, GA

• Maintain a high volume workload calls with a fast paced environment.

• Dealt with up to 110 customers daily.

• Processed complaints and products received from around the world.

• Submitted requests to proper department to prevent re-occurring issues and recommend improvements to achieve effectiveness to the department.

• Assisted customers in locating products and services and making purchasing decisions.

• Demonstrated interest in customers by carefully listening for their key concerns and resolving their issues.

• Effectively handled irate customers and complaints in a friendly and patient manner. Leasing Consultant

April 2013 to February 2014

Sliver Oaks Clarkston, GA

• Completed lease forms or agreement and collecting rental deposit

• Thorough knowledge of lease terms, specifications and all community policies

• Knowledgeable of the market conditions.

• Informed potential residents of rental rates, size, location and all other amenities of the property.

Office Assistant

March 2014 to August 2015

Smart Accounting & Tax Lawrenceville, GA

• Perform multitask work for answering phone calls, taking note, and helping client to prepare their documents.

• Answer phone calls and assisted clients with questions regarding tax preparation.

• Provided high level of support to multiple customers for their data entry.

• Make outbound phone call to reach out more than 100 clients daily to remind them what documents to prepare for the season

• Back up assistance for the receptionist / front desk office coordinator.

• Manage calendar and appointments in order to achieve efficiency.

• Audit inbound and outgoing shipments for quality issues. Cash office supervisor

November 2007 to February 2010

BrandsMart USA Buford, GA

• Opened and closed store with a manager.

• Successfully managed the activities of 10-20 team members in cash office department.

• Monitored the daily activities between cashiers and customer.

• Made cash deposit into safe daily and helped customers when needed to

• Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.

• Addressed negative customer feedback immediately. Education

High School Diploma : 2005

T.C. Williams High School Alexandria, VA, USA

References

Mike Noagbo 404-***-****

Caleb Andoh 608-***-****

Ref3

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