Mr. Mohammed LAWAL

**** ******* **. *** ***.

Woodland TX, 77380

Cell: +1-832-***-****

Email: adv39k@r.postjobfree.com, adv39k@r.postjobfree.com

Objective

To secure a position as an Infrastructure Engineer where my strong technical background and project management abilities will be effectively utilized.

Experience

Infrastructure Engineer

United Nations (World Food Programme)

July 2016 to Present

•Develop and maintain automation tools used to manage infrastructure environments

•Develop, maintain, and implement server and storage infrastructure designs

•Perform backups for all on-premises applications and databases

•Deploy and configure various operating systems, virtualization software, and cloud infrastructure

•Monitor system performance and capacity planning

•Troubleshoot system-level issues and investigate root cause

•Manage user accounts and security access to systems

•Extensive experience in troubleshooting and resolving end user problems.

•Excellent knowledge of desktop applications, hardware, operating systems and software applications

•Analytical and Quick learner working in deadline-driven environment

•Great people skills, interpersonal, and communication skills

•Ability to prioritize tasks, multitask and adapt quickly

•Ability to provide quality customer service

Infrastructure Engineer/End User Support Engineer

Airtel Telecommunication

February 2011 to July 2016

• Supported computer systems, local area networks, application software and users

• Configured, maintained, optimized and upgraded operating system, hardware and software components

• Provided technical advice and guidance to users

• Troubleshoot computer systems and attached peripherals

• Installed and configured desktop PCs, laptops and other hardware components

• Managed user profile, rights and security

• Resolved network, printing, internet and local software issues

• Provided technical training and guidance to end users

• Implemented strategies to reduce downtime of equipment

End User Support Engineer

MTN Telecommunication

2009 – 2011

Responsible for technical support of PC hardware, software, printers, local and network connectivity issues

• Provide helpdesk/ onsite services to end users by installing desktop operating system and applications

• Install, maintain, and support Windows 10, Windows 8/8.1 and Windows 7 clients

• Setup and configure hardware, software and peripherals

• Troubleshoot technical issues with hardware and software applications

• Resolve network connectivity and printing issues

• Respond to daily tickets received from customers

• Configure mobile devices such as iPhone and Android

• Setup and configure company network and email accounts

• Maintain and update asset inventory

Education

•Bachelor’s degree in electrical electronic/Computer Engineering

•In view Certification in Microsoft Certified System Engineer (MCSE)

•Information Technology Infrastructure Library (ITIL)

•In view AWS Certified Solutions Associate

Technical Skills:

• Windows 7, 8, 8.1 and 10

• Knowledgeable with MS Office (Word, Excel, Powerpoint)

• Familiar with MS Exchange and Outlook

• Proficient in using troubleshooting software

• Troubleshooting expertise with hardware, servers, and networking technologies

• Experience with various printers, scanners and multifunction devices

• Highly proficient in Active Directory, DNS and DHCP

• Expert in troubleshooting hardware and software problems

Reference on Request.

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