Facility Coordinator Customer Service

KEVIN

BROWN

860-***-**** **********@*****.*** * Diana Lane, Windsor, CT 06095

SUMMARY

Customer-oriented General Manager with [25] years of experience with data center operations focused on ensuring operational uptime and improved production. Responsible for managing Service Restoration Teams, coordinating vendor data center activities ensuing all data center environmentals are maintained. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering planning and seeing any potential road blocks for any projects

SKILLS

Data Center Operations Management

Incident Management & Escalation

Data Center Enviormentals

Service Now (SNOW)

Staff Management Development

Customer service ordinated

EHS Contract Coordinator

Service Desk Support

EXPERIENCE

Operation Manager

DXC Technology Co Tysons, VA May 1999-Mar 2019

Supported Data Center activities ensuring induction and decommissioning were followed for all equipment.

Managed Data Center footprint to company specifications and EH&S standards

Managed environmental including UPS, PDU and cooling for variety of low to high- and High-Performance devices within the Data Centers

Ticket escalation using Service Now

Bomguard Remote desktop Downloads

Responsible for Service Restoration access and Application

and escalation for all Sev 1 and 2 incidents.

Managed schedule for the Data Center Staff ensuring full shifts coverage.

Cultivated a loyal account base by actively listening to concerns, consistent follow up and dedicated customer service.

Data Center Network Control Center Team Lead – Facility Coordinator

UTC Pratt & Whitney 400 Main Street East Hartford CT. May 1978-May 1999

Supported the day-to-day Data Center operations

Escalated production stoppages to keep the production shop-floor running

Over saw Data Center visitors making sure they had the proper access clearances

Managed all devices coming or being removed from the Data Center

Ensure the proper destruction of any media device that had sensitive data on it.

Service Desk support for Truist Bank

2501 Wooten Blvd SW Wilson NC 27893 [ Nov-2021 – Oct-2022

Support 65000-Truist bank personal with ID’s servers and Printer and P/C hardware issues using

ServiceNow.

Education

Associate of Science: Business Management

Albertus Magnus College New Haven, CT 1999

ACTIVITIES AND HONORS Member, Alumni Association Hotchkiss summer school.

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