KP Karen Porth

Lexington, SC ***** 1-803-***-**** adv399@r.postjobfree.com

PROFESSIONAL

SUMMARY

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Accuracy-driven and dedicated with top-notch time management skills and works with minimal oversight to manage office and field transportation /accounting operations. Offering over 30 years of hands-on experience in various customer service roles. Analytical problem-solver with excellent administrative and team leadership skills. SKILLS Proficient in Micro Soft Excel,

Micro Soft Word, 10-Key

Calculator

Understanding Customer Needs

De-escalation Techniques

Verbal and Written

Communication

Customer Account Management

Courteous with Strong Service

Mindset

Data Entry and Maintenance

Customer Data Confidentiality

Efficient and Detail-Oriented

Administrative and Office Support

Time Management

WORK HISTORY TRANSPORTATION ASSISTANT II/DRIVER PAY 08/2005 to CURRENT SPECIALIST

Walter P Rawl And Sons Pelion, South Carolina

Produced end-of-season reports to document strengths, weaknesses and recommendations.

Collaborated with managers and other assistants to formulate and implement policies, procedures and objectives.

Supplied 80+/- units with water, snacks, sanitizing supplies to foster safe and accident-free work experience while traveling. Directed investigations to verify and resolve payment to lumper services. Oriented and trained Driver Trainers on Driver Pay policies and procedures.

Used Excel to input, track and analyze mileage for each driver and data to report to ownership.

Reviewed and processed driver timesheets to complete driver settlement each week.

Managed 80+/- driver Comdata cards allowing drivers to pay for services and supplies while traveling.

Reconciled Comdata accounts and receipts. Paid invoices for 80 drivers. Provided support to drivers via email, text, and email communications concerning pay and Comdata funds. Communicated any necessary information to all driver managers and/or team members affected. Managed office staff and driver birthdays and service award recognition announcements. Submitted articles for Company Driver Newsletter. Submitted instructional and informative videos for company wide segments.

CUSTOMER SERVICE SPECIALIST 02/2002 to 08/2005

AgFirst Farm Credit Bank Columbia, SC

Provided primary customer support to internal and external customers. Collaborated with department management and program leadership to suggest actionable improvements and corrective action plans. Improved customer satisfaction ratings by monitoring department website emails and addressing issues and fostering timely resolutions. Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Submitted cash and check deposits and generated cash receipts to record money received.

Entered figures using 10-key calculator to compute data quickly. Complied with company policies and procedures by encouraging positive and effective work environment among all employees. EDUCATION No Degree Cosmetology Education 1988

Kenneth Shuler's School of Cosmetology, Columbia, SC High School Diploma 06/1987

Pelion High School, Pelion, SC

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