Service Representative Customer

Tiffany Dawn Burnett

** **** ******, ******, ** *9335

Phone: 864-***-****

***************@*******.***

Objective:

Seeking an opportunity with a great organization that can utilize my personal strengths and wealth of customer service experience to make a positive impact on the company and organization. Skill Set:

Office management, clerical, organizational efficiency, customer service, patient care. P revious work has involved scheduling, logistics and planning in addition to balancing and managing customer relations both in the medical field and with an automotive assembly supplier. Strengths:

My strengths are comprised of a core competence in handling business, professional, and personal situations with confidence, respect and integrity. Additionally, customer relations management in the medical and financial fields, respectively, along with an automotive assembly supplier. Humbly, I admit, my persona is comprised of an understanding, appreciation and passion for people, both our youth and our precious Seniors. Computer and software capable with all Microsoft office suite programs and have used several custom software applications varying from logistics, banking, and health services. Certificate of completion for dialysis technician program with Spartanburg Community College as a recent endeavor. Experience:

Nelnet Diversified Services August 2022 to Present Advisor, CIC/MDP - ED Clearance Omaha, Nebraska

Service student loans for the dept of education by answering incoming calls to answer borrowers questions and also place external calls to pd borrowers to help bring loan accounts current and in good standing Arthur State Bank 2007-2011, March2016 – August 2022 Teller/Head Teller/Customer Service Representative Woodruff & Roebuck, South Carolina All aspects of branch banking including customer service, maintenance of accurate records and monetary integrity Continually building great relationships with the customers of Arthur State Bank in Woodruff and surrounding areas. Ensure compliance with all internal controls; Identify referral opportunities and make relevant referrals. Left due to a reduction in force and restructuring of the Arthur State Bank branch offices at the end of 2011… Rehired in March of 2016 and currently work in the Woodruff offices. Dialysis Clinic Incorporated September 2015 – March 2016 Patient Care Technician Spartanburg, South Carolina Excelled at working daily with patients from the onset of dialysis treatments, to infiltration, patient monitoring, and complete documentation until termination of the dialysis sessions. Worked at the West Side Clinic for DCI. Received the required training and certification for dialysis care of patients. Regenesis Healthcare of Woodruff February 2013 – September 2015 Patient Coordinator Spartanburg, SC

Medical records and scheduling of Physician appointments. Regenesis was primarily scheduling workloads and assigning patients with the proper physicians available. Tiffany Dawn Burnett

90 Wood Street, Enoree, SC 29335

Phone: 864-***-****

***************@*******.***

Experience: (cont.)

South Carolina Credit Union February 2013 – September 2015 Teller/Customer Service Representative Spartanburg, SC Receive and count working cash at beginning of shift; identify customers, validate and cash checks; accept cash and checks for deposit and check accuracy of deposit slip; process cash withdrawals; perform specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's checks and exchanging foreign currency; perform services for customers such as ordering bank cards and checks; receive and verify loan payments, mortgage payments and utility bill payments; record all transactions promptly, accurately and in compliance with bank procedures; answer inquiries regarding checking and savings accounts and other bank related products attempt to resolve issues and problems with customer's accounts; initiate and open new accounts explain, advise on and promote bank products and services to customers. Left due to an opportunity for professional growth. Waggoner’s Trucking 2001 - 2005

SC Shipping & Receiving Clerk Greer, SC

This position involved scheduling, logistics, and planning as well as managing drivers pickups and deliveries Assign shipments and work with the logistical performance of freight shipments. Worked with dispatch to ensure orders were loaded correctly and timely. Worked alongside BMW to ensure promptness and customer satisfaction. Left due to getting marriage/relocation.

Education:

Woodruff High School 1996-1999

Woodruff, South Carolina

SC High School Diploma

Spartanburg Community College 1999-2001

Spartanburg, South Carolina

Certificate Program in Business management

Classes specific to all aspects of office management

Classes for computer systems and integration into business applications Spartanburg Community College 2015

Spartanburg, South Carolina

SC Certificate Program completion in Dialysis Care Technician Services. Tiffany Dawn Burnett

90 Wood Street, Enoree, SC 29335

Phone: 864-***-****

***************@*******.***

References

Pastor Curtis Terry Sweetwater Church of God 864-***-**** Lauren Rogers Fluor Corporation 864-***-****

Christy Musolf Greenville Spartanburg Airport 864-***-**** Kirk Marble Nelnet Diversified Services 402-***-**** Additional References Available Upon Request

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