Customer Service,business manager, Marketing

Ezennia Assumpta Chioma

Business Manager

Address: Beira, Mozambique, 2100

Mobile No: +258*********

Email: *************@*****.***

Twitter: ChiomaOma2

PROFILE:

Client-focused business manager, offering diverse experience in customer service, business management and project coordination, a builder of long-lasting relationships with new and old business associates, quick-learning with excellent multi-tasking skills and mastery of new technology, commended for innovation and creative problem solving to address business challenges.

WORK HISTORY:

Assumat Comercial - Beira, Sofala - Mozambique.

January 2019 — Current: Business Manager

Created, managed and executed business plan and communicated company vision and objectives to motivate teams.

Coordinated team schedules to keep shifts properly staffed during busy periods.

Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.

Beira Logistics Terminal (Blt) Beira Sofala-Mozambique. Feb. 2014 -Jan. 2019:Store Keeper / Document Controller

Proofread filenames, titles and submittal details to streamline submittal and avoid rejection.

Provided support for document controls and worked with contract documents.

Evaluated current document processes, suggested methods for change and implemented successful improvements.

Created project control documentation to support needs of important projects.

Counting inventory.

Organizing products and storage.

Mega Motors International Beira Sofala -Mozambique July 2012 -Feb. 2014: Retail Salesperson

Supported loss prevention goals by monitoring shopper behaviour.

Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.

Stocked merchandise, clearly labelling items and arranging according to size or colour. Mobil Producing Nigeria Unlimited (Mobil House, Lekki Expressway Victoria Island, Lagos – Nigeria)

March 2010 -Feb. 2011: Logistics Team Member

Processed and entered customer orders into database and provided proactive customer service for accounts.

Managed system support functions to set priorities and service levels expectations.

Verified accurate account invoicing through collaboration with accounting department. ExxonMobil End User Certification- (Exxon mobil cyber Security Training 11-10-2010) Spring Bank Plc (Mammy Market Navy Town Ojo Lagos- Nigeria) May 2008 - Nov. 2008:Customer Service / Marketing Intern

Collaborated with team members to help expand marketing channels.

Created proposals and organized pursuit documentation to support marketing staff.

Review and explain account charges.

Acquired Diploma

TOEFL

Test of English as a

Foreign Language

December 10

th

2010

National Youth Service Corps

Certificate of national service

March 8

th

2011

Tohan computer college

Diploma web design

December 21

st

2011

Higher Institution

Anambra State University – Address: Uli, Anambra State Bachelor Degree - Computer Science (second class upper division) Sept 2005-2009

High School Diploma

Community Grammar School, Lagos, Nigeria - Address: No. 1, Femi Ayantuga Crescent Lagos, Nigeria.

July 1997 - August 2003

West African senior school certificate – June 2003 West African senior school certificate – December 2008 Primary school

Enitan primary school, 2 Enitan Street aguda, surulere lagos, Nigeria. Primary school leaving certificate - 1997

SKILLS:

Good communication

Excellent team player

Attention to details

Goal getter

TECHNICAL SKILLS:

Sales Management

Business plan

Microsoft Office

LANGUAGES:

English

Portuguese

HOBBIES

Reading,

Exploring new ideas

Travelling

REFERENCES

Mrs Stephanie Uzoma

Mobile No.: +258*********

E-mail: *********@*****.***

Mr James Umeji

CEO Jimbest Group

Mobile No.: +234**********

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