Customer Service Professional

Marianne E. Gibbs

Kirkwood, MO ***** Cell: 314-***-**** *************@*****.***

Customer Service Professional

Dynamic and top-performing professional with diverse talents in meeting the highest performance standards; apply a strong intuition for meeting client needs and building relationships to maximize value and boost bottom-line revenue. Excellent team leader and inspirational collaborator with strong interpersonal communication abilities.

Areas of Expertise

Customer Service: Positive and proactive communicator with long-term experience in providing best-in-class client service to ensure complete customer satisfaction. Value-added experience in sales and marketing to promote products and services to increase company revenue and meet client needs.

Program and Project Management: Adaptable and technically skilled manager working closely with decision makers to create plans for effectively managing special projects and programs. Improve efficiencies, eliminate redundancies, and decrease costs while ensuring quality and results.

Professional Experience

Bond’s Auto Sales - Proprietor - 2000 – 2016

Tartan Motor – Sales – Proprietor – 2019 – 2021

Clydebank Girl Auto Brokers – Sales – Credit Repair - Proprietor – 2016 – Present

Operate all aspects of my business: management, procurement, sales, and administration

Broker automobiles from $3,000 to $50,000

Continuously develop a strong clientele with most business on a repeat or referral basis

Additional Experience

Robust Automotive Experience Prior to Owning my Own Business - Sales and Management

Plaza Infiniti, Kribs Ford City, Don Brown Chevrolet, Dave Mungenast Toyota and Hyundai

Managed high – line stores in both Karlrube and Stuttgart, Germany

Audi, Porsche, Mercedes, Volvo, and Saab

Education

Orange County Community College – Garden Grove, CA -Business Development

Clydebank Technical School – Glasgow, Scotland - Management

ACCOMPLISHMENTS

Highest In Customer Satisfaction – Ford Motor Company

Completed Intensive Sales Training - Toyota Motor Company and “You Win Big”

Tri County winner in Germany – First Class Touring of Ferrari and Fiat Facilities

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