Data Entry, Customer Service

Melissa Holcomb

** ***** ****** **

Batavia OH **103

Cell: 513-***-****

**************@*****.***

Professional Summary

I’m a very self-motivated, hard working, driven certified Pharmacy Technician. I have excellent customer service skills and I am willing to go the extra mile to make sure my patients leave happy and always keep coming back. I'm a firm believer in 'if the company looks bad, I look bad'. I’m very familiar with preparing medications, inputting data, filling prescriptions, and resolving insurance rejections or any other rejections that may occur. I’m very devoted to giving the best customer service in a timely manner while ensuring the patients safety isn’t jeopardized in anyway shape or form. I love a challenge, and learning new things, I adjust quickly to changes.

Highlights

· Proficient with data entry

· Good listening skills

· Great customer service

· Very knowledgeable with insurance companies and insurance rejections

· Sound understanding of Medicare part B rejections and diagnoses codes

· Ability to work flexible shifts

· Ability to accomplish work in a timely manner

· Knowledge of proper procedures regarding the safe storage of medications

· Knowledge of pharmacy hazard waste

· Understandings of packaging, labeling and payment procedures

· Able to adapt to change

· Works excellent with others or on my own

· Proficient in inventory management

Work Experience

October 2009 to June 2017 Wal-Mart- Milford, OH, In-Stock Team Member and Pharmacy Technician.

In 2009 I started at Wal-Mart as an in-stock team member third shift. In the years to come I worked in-stock in every department in the store, as well as becoming an inventory management supervisor, and finally ending as a Certified Pharmacy Technician. My skill highlights include but are not limited to:

· Customer service

· Stocking shelves

· Checking outs on the shelf

· Answering phones lines

· Answering questions from customers

· Updating inventory

· Keeping my areas clean and organized

· Managing others while teaching them how to manage inventory

· Running a register

· Inputting data

· Filling prescriptions

· Updating drug on-hands

· Working one on one with patients to ensure problems are solved

· Verifying accuracy of all labels used on prescriptions

· Verifying accuracy of all medications used

· Working resolution cues

· Calling insurances for overrides

· Working with diagnoses codes for Medicare part B

· Calling doctors to verify prescriptions

· Ordering supplies and medications

June 2017 to Present, Costco Warehouse, Cincinnati, OH, Certified Registered Pharmacy Technician.

I am a Certified Pharmacy technician with 8 years experience (1 year uncertified 7 years certified). My skill highlights include but are not limited too:

· Checking Oarrs on controlled substance medications to make sure they are due

· Inputting data

· Drug inventory management (updating on-hands, pulling outdates, setting up orders, maintaining shelves and the cleanliness of the shelves, checking for recalls, ordering drugs and supplies)

· Sending drugs back to sender (for recalls, over ordered medications, and out of date medications)

· Customer service(answering phones, answering questions, showing patients where otc medications are, ensuring positive customer experiences)

· Working with Insurance companies, doctors, and patients to resolve issues in a timely manner

· Knowledge of Medical and Pharmaceutical terminology

· Knowledge of drug uses and side effects

· Checking that I used the right medication, and the bottle is labeled appropriately (correct patient name, drug name, all warning labels are attached) before giving to the Pharmacist.

· Working resolution cues (knowledge of insurance rejections overrides, diagnoses codes for Medicare, outcome codes for other insurance companies.)

· Calling doctors (to request new prescriptions, check on medication interactions, check on prior authorization information, change of medications, letting them know patient is allergic to medication, change in doses, and to check accuracy of medications/doses called in)

· Assisting the Pharmacist with any task needed that a technician is allowed to do

· Bagging prescriptions accurately insuring the patient has the right medication and has no questions or if they need counseling from the Pharmacist

· Maintaining customer confidentiality (firm understanding of HIPAA rights)

· Knowledge of Pharmaceutical calculations

· FDA drug safety guidelines, and Pharmacy laws

Education

2009 Glen Este High School, Cincinnati, Ohio, Diploma

2014 Pharmacy Technician Board of Certification, Milford, Ohio

2016 Pharmacy Board of Certification (Re-Certification) Milford, Ohio

2018 Pharmacy Board of Certification (Re-certification) Cincinnati, Ohio

2020 Pharmacy Board of Certification (Re-certification) Cincinnati, Ohio

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