Customer Service Network Engineer

CURRICULUM VITAE

Name

Email Id

Applied For

Ravi Shankar

****.**************@*****.***

Contact No. +91-985*******& +91-995*******

Date Of Birth 20-May-1988

A leadership position in today’s market by providing excellent customer service skills too many companies and maximizing my existing skills good hands in computer.

• Knowledge of online work on tool & team handling.

• Prepare all type of data as per management requirement.

• Extensive knowledge of multiple generations of Microsoft Excel software.

• Experienced with SQL, VBA VLOOKUP’s, multiple lookups, match function, conditional formatting and data sorting and filtering, advance PPT presentations.

• Basic knowledge of excel macro with VB coding.

• Knowledge of GSM, WCDMA, LTE, Fiber concepts.

• Knowledge of various telecom tools (ICRM, PACS, DM tools, Airtel 4G).

• Excellent communication & learning skills.

• Presently working with Ericsson/Airtel Bharti MS Haryana as a Network Engg..

• Presently working with Bharti Airtel PVT LTD as a Operation executive cum data analysist

• Worked in Ericsson/Airtel Bharti MS Delhi as a Network Engg.

• Worked in AIRTEL BARTI as a TSG Eng.

Company : ERICSSON INDIA GLOBAL

Current Designation : Network Engineer

Location : Chandigarh

Time Period : Oct’22 to till date

Responsibilities

• Daily KPI Monitoring (24 Hour kpi, CDBH, CUBH,NBH)

• Tool operating (Ericsson & ZTE OSS, Mycom ), BI,SQL .

• Monitoring KPI (Accessibility, Mobility, Retainability, Integrity, Availability ) CAREER OBJECTIVE

BRIEF OVERWIEW

TOTAL WORK EXPERIENCE- 7 Year 2 Month

CURRENT PROJECT DETAILS

• Maintaining daily kpi trends, CC trend, Outage trend, Zero call trend .

• Optimizing network on the basis of worst cells.

Company : Bharti Airtel PVT LTD

Current Designation : Operation Executive Cum Data Analysist Location : Delhi (NCR)

Time Period : March-2018 to Sep’22

Responsibilities

• Audit of all Delhi NCR site outage.

• Complete Data Maintenance of Delhi NCR sites for all Operation Sign off

• Monthly KPI (key performance indicator)

• Complaints audit and analysis.

• Ensuring complaints closed within SLA

• Maintain all operation data as per Operation requirement

• Maintain all sites material requirement or Revive/Halted/Dismantle Status.

• Working on Bharti tool for Material details punching.

• Provide all third party Sign off. (Indus/GTL/ATC/Reliance/Tower Vision)

• Maintain Delhi NCR theft and damage material record.

• Maintain all PR & PO details.

• Maintain all Operation requirement

Company : ERICSSON India Pvt. Ltd

Current Designation : Data Analysist

Location : Delhi (NCR)

Time Period : Nov’2015 to Feb-2018

Responsibilities

• Audit of our team member’s work.

• Complete Data Maintenance in our team members and Data Analysis.

• Data Analysis Like – Daily complaints Inflow, Monthly & Yearly, SLA Calculations

• Shift Schedules.

• Monthly KPI (key performance indicator)

• Complaints audit and analysis.

• Ensuring complaints closed within SLA

• Fetching all reports from tool.

Company: - AIRTEL BHJARTI

PREVIOUS PROJECT DETAILS

PREVIOUS PROJECT DETAILS

PREVIOUS PROJECT DETAILS

Designation : TSG Engineer Cum MIS executive

Location : Delhi(NCR)

Time Period : June 2012 to Dec 2014

Responsibilities

• Complete Data Maintenance in our team members and Data Analysis.

• Taking follow up and Closing Customer complaint end to end with different teams.

• Data Analysis Like – Daily complaints Inflow, Monthly & Yearly, SLA Calculations

• Shift Schedules.

Tools Used

• ICRM, ADC, Minset, PACT, Putty

• Good communication and leadership skills.

• Capability of working in & leading teams.

• Hard & Smart Worker

Academic Qualifications

• Class 10th Passed in year 2004 from U.P Board

• Class 12th Passed in year 2006 from U.P Board

Graduation & Post Graduation

• B.Sc. (IT) from Apar India College.

• MCA from Punjab Technical University.

• Office Tool: Microsoft Word, Advance Excel, Power point, Outlook Express, basic PHP, internet tools.

• Operating System: Windows 98, 2000 & NT, Microsoft Vista, Windows 7 & Windows 8,Wnodow 10.

• Knowledge about computer hardware system & troubleshooting of hardware and software.

• GYM.

• Playing cricket.

• Wandering with friends

PROFESSIONAL STRENGTHS

TECHNICAL SKILLS

INTERESTS

Ravi Shankar

PERSONAL INFORMATION

• Father’s Name : Mr. Rajesh Kumar

• Mother’s Name : Mrs. Kiran Devi

• Marital Status : Un-Married

• Languages Known : English, Hindi

Date

Contact this candidate