Support Representative Data Entry

Tiffanie Williams

772-***-****

**************@*****.***

Professional Summary

Accuracy-driven Office Administrator experienced serving all clerical needs in Customer Service, Healthcare, and Technical Support settings with tireless focus on performance optimization and team needs. Positive and upbeat team-player with comprehensive knowledge of clerical needs and file management. Excellent communications and prioritization skills. Skills

• Technical troubleshooting

• MS Office proficiency

• Microsoft Certified Solutions Associate

(MSCA): Jabber, Finesse, VMWare, VPN,

Genesys, Amazon workplace

• Call Center Experience

• Problem resolution

• Billing and coding

• Inventory Replenishment

• Mail Management

• Data Entry

• Payment Management

• Bill processing/Adjustment Postings

• Insurance Verification/Billing

• Bookkeeping

• Medical recordkeeping

Experience

04/2020 – 12/2020

Technical Support Representative / Maximus, Fort Pierce, FL Supported Georgia customers having data connectivity issues, assisting with troubleshooting steps and rebooting hardware. Devised incisive workarounds and resolutions for Georgia Gateway problems. Assisted customers with applying and re-certifying for their government benefits. Assisted customers with reporting charges that happened in their households.

01/2017 – 04/2019

Patient Account Representative / McKesson Patient Care Solutions, Port Saint Lucie, FL Scheduled, rescheduled, and canceled doctor appointments. Sent referrals to doctor offices. Gave assistance with online access. Provided information on doctors and their qualifications. 01/2015 – 01/2017

Patient Account Representative / WellDyne Rx, Lakeland, FL Refilled prescriptions. Sent members vital information. Accepted payments by telephone. Provided members cost of copays for prescriptions.

01/2013 – 01/2015

Medical Biller / Robert Half, Tampa, FL

Entered medical billing codes for medical services rendered. Calculated correct billing prices. Transferred billing amounts to the correct health insurance.

01/2011 – 01/2013

Patient Account Representative / Florida Community Health Centers, Fort Pierce, FL Signed in patients for appointments. Verified health insurance. Scheduled, cancelled, confirmed, and rescheduled appointments.

Education

Associate of Science Secretarial Studies and Office Administration Virginia College Birmingham, AL Associate of Science Computer and Information Systems Security Kaplan University Fort Lauderdale, FL

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