Call Center Customer Service

# Bawi, Padre Garcia, Batangas, Philippines

(096********)

************@*****.***

Dhan Peter Umali Gasalao

SKILLS

An enthusiastic and confident individual who is knowledgeable and loves engaging with people. I am a quick learner and have gained valuable transferable skills from my professional, personal and educational experiences, which enable me to be an effective communicator. I am an approachable and friendly person. I have a positive and hardworking mindset and with support, I feel I will be able to excel and exceed in all my responsibilities. I can also work as part of a team within a fast paced, dynamic call center environment, I deliver exceptional customer service in a proactive manner by taking the time to understand the needs of each customer and provide a resolution on the first instance wherever possible.

EXPERIENCE

Edwards catering, Payapa, Padre Garcia Batangas — Waiter July 2019 - March 2020

● Providing excellent wait service to ensure satisfaction

● Taking customer orders and delivering food and beverages

● Making menu recommendations, answering questions and sharing additional information with restaurant patrons.

● Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)

● Arrange table settings and maintain a tidy dining area Sophia Pearl Pharmacy, Poblacion, Padre Garcia Batangas - Pharmacy Assistant

December 2020 - December 2022

● Completes patients' sales transactions for purchase of prescription and over-the-counter medications as well as other pharmaceutical products

● Maintains electronic patient information

● Performs administrative duties, including answering phones, receiving and inputting prescription orders, operating cash registers, and restocking inventory

● Dispenses prescription medication and other medical products to patients under direction of licensed pharmacist

EDUCATION

Holy Trinity, Poblacion, Padre Garcia, Batangas — Primary Graduate

June 2012 - April 2014

Holy Trinity, Poblacion, Padre Garcia, Batangas — Secondary Graduate

June 2014 - April 2018

Holy Trinity, Poblacion, Padre Garcia, Batangas — Senior High School

June 2018 - April 2020

Stem - Science, technology, engineering and mathematics student