Administrative Assistant Collections Specialist

Tina Gregory

**** * ***** ***, *****, ID ***** 986-***-**** ****.***********@*****.***

PROFILE

Dynamic and motivated professional with a proven record of generating and building relationships, managing projects from concept to completion, designing educational strategies, and coaching individuals to success. Skilled in building relationships with other teams and enterprise leaders, demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently, creating effective presentations, and developing opportunities that further establish organizational goals.

CORE COMPETENCIES

Requirement Gathering and Analysis

Analytic

Interpersonal Relations

Decision Making

Creative Thinking

Computer Competency

Excellent Communication

Decision Making

Conceptual Thinking

Acceptance Testing

Project Management

Research Skills

Enterprise Technology

Healthcare Product Life Cycles

HIGHLIGHTS

Ability to influence results and outcomes

Coordinate and monitor projects

Effective problem solving

Independent Learner

Identify, recommend and implement practical improvements.

Providing prompt and accurate information to individual staff members.

Prioritizing important tasks and ensuring they get done first and get done properly.

Suggestions for strategic and operational improvements and changes.

Identify the processes and information technology required to introduce my recommendations

Gain agreement from management of the best method of introducing my recommendations to the business.

Effectively and efficiently communicate benefits of my recommendations across departments and help to address any uncertainty and concern.

Produce clear written documentation to support my analysis.

Support the staff and teams in making the recommended changes, including helping to resolve any issues;

Ensure accurate and detailed evaluation of change impacts.

Provide accurate information to senior managers on key issues.

Brainstorm solutions to problems.

Building consensus about goals and processes for projects.

Efficiently analyze problems without assigning blame.

09/13-5/15 (Temp), 5/15-6/2019 (FTE)

DISTRICT OFFICE COORDINATOR/ENROLLMENT AND BILLING SPECIALIST LEAD

BLUE CROSS OF IDAHO, Meridian, ID

Assure accuracy of new applications and research incomplete applications.

Maintain updated knowledge of individual policies, ACA, and procedures for both on and off the exchange applications and policies.

Testing of internal enrollment computer programs for accuracy.

Create and update as needed the District Office SharePoint.

Create, Run, and Adjust Salesforce reports for the District Office Supervisor

June 2011 - June 2013

COLLECTIONS SPECIALIST

ACTION COLLECTION SERVICE, Boise, ID

Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.

Accountable for reducing delinquency for assigned accounts.

Enlist the efforts of sales and senior management when necessary to accelerate the collection process.

Must communicate & follow up effectively with sales department regarding customer accounts on a timely basis.

June 2006 - May 2010

DENTAL RECEPTIONIST

VA HOSPITAL, Boise, ID

Friendly interaction and communication with patients and co-workers

Maintain important patient and office records

Ability to perform administrative duties

Have strong bookkeeping and records procedures

November 2006 –September 2008

PROPERTY MANAGEMENT

MANAGEMENT CORPORATION, Boise, ID

Track performance of all residential properties managed.

Schedule property maintenance. Maintain records, reports, and files.

Ensure rental properties are occupied.

Handle each property’s financial operation.

Ensure rent is collected on time.

Process rental applications and background checks.

January 2006 – November 2007

RECEPTIONIST, GRANT WRITER, COMPUTER TECHNICIAN

COMPUTERS FOR KIDS, INC., Boise,

Receive all incoming calls, scheduling donation pick-ups, filing, and regular office duties.

Compiling grants and submitting before their deadline, raising more than $180,000 in grants

Setting up distribution of computers

Build computer systems, technical support for computer problems over the phone and in the warehouse.

September 1999 – July 2005

NEWSCAST DIRECTOR

KIDK TV 3, Idaho Falls, ID

Direct breaking news, webcasts, and sports specials.

Direct live and taped programming.

Supervise production crew on a daily basis

Train production crew in cameras, audio, graphics, etc.

Ensure production crew works together effectively and efficiently to create the planned show.

Work closely with the TV producers to ensure the programs are professionally done, aired on time and free from error.

Aid in developing program visual elements and ‘look’ of set.

Provide overall technical coordination.

Education

January 21, 2012

Health Care Administration AAHCA DEGREE

University of Phoenix

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