Service Representative Customer

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

Syletta Johnson

619-***-**** *********@*****.*** SAN DIEGO, CA 92115

Friendly Customer Service Representative ready to resolve any problem. Troubleshoots technical issues and

educates on logistics and policies, allowing for customer satisfaction without unnecessary escalation of support

calls.

Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team

succeed.

• Call management • Paperwork processing • Strong communication

• Appointment scheduling • Positive and professional • Hospitality and accommodation

Customer Service Representative/ Office Worker

Bluecrew San Diego Employment Service, 2022 - Current

• Answered inbound calls to handle various concerns, set appointments and close sales.

• Enhanced customer satisfaction with fast, knowledgeable service.

• Met personal, team and company goals in customer service environment.

Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve

complaints.

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• Conferred with customers by telephone or in-person to provide information about products or services.

• Followed up with customers to offer additional support and check resolution satisfaction.

Customer Service Specialist

See's Candies, 2016 - 2022

• Assisted callers with navigating corporate website and self-service options.

• Responded quickly to customer queries through email, phone, social media and corporate website.

• Informed customers of promotions and special offers to increase sales.

• Answered inbound calls to handle various concerns, set appointments and close sales.

• Documented all call information according to standard operating policies and procedures.

• Conferred with customers by telephone or in-person to provide information about products or services.

• Set up customer accounts in system and updated details to reflect current information.

Answering Service Operator

Dr. Sandra Perez M.D Euclid Med Center, 2012 - 2015

• Operated telephone systems to advance and complete connections.

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