Service Representative Customer
Resume:
Jakeline Lumucso
Friendly and efficient professional with experience in providing excellent
customer service and administrative support. Strong communicator with the ability to establish positive relationships. Detail-oriented and organized, with a track record of managing multiple tasks and prioritizing deadlines. 8758 Powder Ridge Trl
Windermere, FL 34786
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EXPERIENCE
Laundry Clerk — Marianna, FL
July 2021 - March 2023
● Customer service across laundry and linen operations
● Direct staff in washing linen and uniform duties
● Assist in training of new hires
● Conduct monthly inventory of laundry items, linen and uniforms
● Receive and follow up on all customer service complaints
● Maintain laundry cleanliness
Office Manager, Universal Tax LLC — Winter Garden, FL September 2012 - August 2018
● Superior customer service support
● Manage and schedule 20 employees
● Hire and train new employees
● Support supervisor with staff meetings
● Prepare daily and weekly revenue reports
● Generated office personnel payroll and HR functions Customer Service Representative, Federal Trust Bank — Longwood, FL
June 2009 - May 2012
● Cash handling and balancing
● Oversee teller line activities daily
● Oversee daily staffing and weekly schedules
● Assist in internal control review process
EDUCATION
Caliber Training Institute, New York, N.Y.
2000-2001
Banking Operations
Foreign Language Program
SKILLS
Office Management
Accounts Payable
Bank Reconciliation
Payroll
Account Reconciliation
Microsoft Office
Bilingual
Team Management
Direct Sale
LANGUAGES
English- Fluent
Spanish- Fluent
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