Service Representative Personal Assistant

SUSAN MORRIS-MIKES

********@*****.*** **** Annabelle Lane Fort Worth, TX 76119 P:682-***-****

OBJECTIVES

Goal-oriented Support Specialist dedicated to high levels of customer satisfaction and exceeding aggressive business goals. Self-starter with the ability to work efficiently and independently. Possesses specialized knowledge in troubleshooting and resolving complicated issues. EXPERIENCE

Helping Restore Ability/QLTC

Greater Works Network- Personal Assistant

7/2015 – 9/2020

• Provide companionship for clients and engage in daily activities.

• Provide transportation for clients and communicate to medical providers on their behalf.

• Review and facilitate the medication and physical requirements of each client.

• Safeguards each client based on their physical and mental limitations and communicates with their family members and care providers.

Granny’s Guardian Angels- Owner 11/2007-11/2016

• Received, processed, and organized daycare bills, documented earnings and costs.

• Developed and coordinated daycare curriculum for children newborn to age 4.

• Provided packets for each parent including documentation of expectations, rules, regulations, and curriculum details.

• Managed the daily activities of all students and employed childcare workers to assist.

• Regularly attend continued education courses related to the childcare industry and management of licensed daycare expectations.

Texas Oncology- Patient Service Representative II/ Financial Counselor 11/1999 -4/2007

• Checking patients in and out of medical facility

• Gathering financial information from patient and communicating with insurance providers as well as patient’s family or caregiver to process billing.

• Serve as first point of contact to patients and vendors in a medical setting. Skills

• Ability to interact with the customers

• Excellent problem solving and decision making skills

• Multitasking skills

• Ability to manage stress and work under pressure

• Strong verbal communication skills

• Ability to convince the customers

• Possess in-detail knowledge of the subject to help the customers solve their queries

• Ability to deliver relevant and true information EDUCATION

Tarrant County College-Fort Worth, TX OD Wyatt High School, Fort Worth,TX Psychology Major -Interpersonal and Communicative Skills Received Diploma TYPE PERSONAL NAME

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