Qa Analyst Call Center, Fluid in MicroSoft Office Suite

Experience

**+ years of QA experience with skills in Manual, Waterfall, and Agile along with Web Software Testing, SDLC, and Business Analysis

** ***** ** ********** ******** User Acceptance Testing (UAT) and documentation

Subject Matter Expert (SME) on Loan Origination, ancillary systems, and Vendor supported software

19 years of experience in Retail back-office accounting, Purchase Order Management (POM), Receiving Checking and Marking (RCM), and in-store systems

Was a liaison between client area and technical organization by planning, conducting and directing analysis of complex business problems to be solved with automated systems

Managed a cross-functional team with associates residing in three states

Managed and assisted in Call Center for Thinkgate, an education company focused on automated testing and reporting of student data

Managed eight associates on the Tier One and Tier Two levels and took the team from a back-log of 300 cases to two in three months

Responsible for Testing Matrices which tied each Business Requirement with a Test Script, ensuring all requirements were adequately being tested

Reported and managed system defects in HP ALM and HP Quality Center

Utilized Microsoft’s Team

Managed both Off-shore and Legacy System testing ensuring proper training occurred so that adequate testing was completed in Foundation Server for executing daily scrum work

Worked on the deployment of infrastructure for Charles Schwab retirement products to meet new Department of Labor 408(b) Disclosure Standards

Employment History

Wells Fargo

Sr QA Systems Analyst/QA Test Lead/QA Test Coordinator

11/2013 – 12/2018

Charles Schwab

Test Coordinator

08/2012 – 1/2013

Wells Fargo

UAT Lead/Tester/Sr QA Analyst/Sr Business Analyst

12/2010 – 03/2012

Amerisource Bergen/Lash Group

UAT Lead & Tester/QA Coordinator/Sr QA Analyst

04/2008 – 02/2010

HSBC/DecisionOne

QA Coordinator/QA Tester/UAT Tester

02/2004 – 12/2007

Bank of America

Technology Mgr/Sr Business Systems Analyst

1997 – 2004

Belk Store Services

Call Center Analyst/Merchandise Information Manager/Systems Coordinator

1978 - 1997

Education

Bachelor of Business Administration, Labor Relations & Personnel

Georgia State University, Atlanta Georgia 1980 - 1983

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