Protection Specialist Sales Associate

Christopher Ferguson

***** *** **** **** *** #*** 407-***-****

Blaine, MN 55434 ************@*******.***

Professional Profile

Call Center Specialist with over 13 years’ experience in phone sales, debt collection and marketing. Hard working and able to see a project from inception to completion. High level of personal integrity and dedicated to upholding company mission and values. Excellent communication and written skills. Team player with the ability to provide leadership as needed.

Skills & Qualifications

● Record information about financial status of customers and status of collection efforts.

● Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.

● Locate and monitor overdue accounts, using computers and a variety of automated systems.

● Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

● Advise customers of necessary actions and strategies for debt repayment.

● Answer customer questions regarding problems with their accounts.

● Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.

● Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.

● Receive payments and post amounts paid to customer accounts.

● Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.

● Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.

● Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.

● Negotiate credit extensions when necessary.

● Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

● Solicit sales of new or additional services or products.

● Acquire and maintain relationships with new clients

● Manage a Sales team to ensure productivity

Employment History

Producer & Sales MAnager: Reveel Entertainment Aventura, FL April 2021 - Present Sales Associate: A Wish Investing Minneapolis, MN January 2018 - April 2021 Account Executive: Minnesota Jobs Blaine, MN January 2017 - January 2018 Debt Collector: Financial Recovery Services Brooklyn Center, MN August 2009 - October 2016 Assets Protection Manager: Steve and Barry’s Blaine, MN April 2007 - July 2009 Loss Prevention Officer: US Security Associates Tampa, FL April 2006 - April 2007 Target Protection Specialist: Target Corporation Oviedo, FL March 2004 - January 2006 Education

Bachelor of Science: Criminal Justice. The University of Central Florida, Orlando, FL

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