Operation Specialist Customer Success

JENKINS S.DORTU

***-**** **, ***********, ** ****5 · Cell No.:240-***-****

***********@*****.***

My career objective is to contribute toward the development of sound fiscal and administrative management system towards national growth. With the skills and experience acquired over the years, I’m best suited to provide best practices in any given task in line with my professional capabilities Enhance productivity

EXPERIENCE

2021, SEPTEMBER

Operation Specialist-Lab Operation Department-Curative, Inc., 3330 New York Ave NE, Washington, DC 20002:

Spec Ops functions as a liaison between lab and Customer Success (CS);

Resolves issues related to incoming specimens and pre-analytical specimens already in the testing pipeline;

Initiates nonconformance reports, and relay to FO, CS and QA;

Send results reports daily to Public Health and Clients; and

Collaborate with CLS and CS when result needs to be corrected. Certificates obtained from various Courses offered by Curative, Inc. September – October 2021

Media Lab Courses completed at Curative

HIPAA HITECH Privacy for Covered Entities

Security Awareness Essentials

Diversity in the Healthcare Workplace

Ergonomics for Healthcare Personnel

Ethics and Code of Conduct in healthcare

HIPAA HITECH Privacy for Covered Entities

Laboratory Ergonomics

OSHA Bloodborne Pathogens

OSHA Electrical Safety

OSHA FIRE SEFETY

OSHA Hazard Communication and Chemical Hygiene

Packaging and Shipping Infectious Materials

Personnel Documentation in Media Lab

Preventing and Addressing Harassment and Discrimination in the Workplace (Employee version)

Preventing and Addressing Workplace Violence for Healthcare Employees

Risk management in the Clinical Laboratory

2020 – 2021, MAY

Caretaker, Bright Path Home (Group Home) MINNESOTA, USA Caring for elderly and disability people, dispensing medication, preparation of meal, daily reporting and other task as may be assigned by Supervisor.

1997 – 2020

Director, MINISTRY OF COMMERCE AND INDUSTRY: MONROVIA, LIBERIA Responsible for the overall management, maintenance and operation of the entire IT System; serve as Web Master, control the internet and network system, assist in the preparation of the Ministry’s annual budget, annual report, work in collaboration with IT Division of the Finance Ministry in managing the IFMIS and ASYCUDA Systems, conduct periodic training for staff of the Ministry in best practices in computer operation and carry out other duties as needed. 1996 – 1999

IT-Contractor, BUREAU OF THE BUDGET: MONROVIA, LIBERIA Computerization of National Budget, Liberia Bureau of the Budget and training of staff in spreadsheet

(Microsoft Excel)

EDUCATION

1980-1985

BSc-, ROSTOV TECHNICAL COLLEGE: RUSSIA

I received my degree in Mechanized Accounting and Data Processing. SKILL

Microsoft Office and other computer skills

Communication skills

Problem solving skills

Teamwork

Time management

Leadership

Organization skills

I have attended numerous workshops, lectures, certificate programs and conferences during my tenure at the Ministry of Commerce and Industry in line with my professional objectives. These include:

Trade liberation on Tariff;

Intellectual Property System workshop on intellectual Rights (Trademark, Patents, copyright, etc.)

Integrated Financial Management Information System (IFMIS) workshop

Workshop on the usage of the Automated System of Custom Data (ASYCUDA System)

Study tour to Norway Registry in 2012 - The Government of Liberia through a grant from the World Bank for digitizing its business registration in to a one-stop-shop process.

Database management and E-Commerce conference, at the National Institute of Information Technology (NIIT), in New Delhi, India (2009)

Strategic Management Certificate, from the Liberia Institute of Public Administration; Monrovia, Liberia (2007)

E-commerce Planning and Application Management Certificate, from the University of Post & Telecommunication; Beijing, China (2007)

E-commerce Certificate, from China Internal Electron Commerce Center; Beijing, China (2005)

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