Tour Guide Customer Service

Rosangela Bifulco

**** ** **** ******, *******, Washington

Rosangela Bifulco 206-***-**** **********@****.***

SUMMARY

Experienced and fun, highly organized, great relationship builder – “always have your plan b” because things never seem to go the way they are supposed to. Seasoned event planner, lead caterer and tour guide. Enjoys problem-solving in the moment – thinking on her feet is the challenge she loves best. Engaged, flexible, great sense of humor, delivers high quality, customer focused-products and services always under-budget and ahead of schedule.

EXPERIENCE

Tour Director 5/2015- Present

Seattle Tour Guides, LLC

Lead Tour Director and Coordinator for Pacific Northwest-based company, providing tours around Seattle and transfers to Vancouver, BC for tours with 20 – 200 guests; specifically:

• Tour Director & Tour Coordination

o Client focused tours: dedicated to meeting the expectations of internal and external clients, always acting with the client in mind

Develop tours based on client interests: research client interests and backgrounds (international clients)

Look for opportunity to enhance client experience as opportunities arise

o Create schedule to deliver interesting, engaging tours

o Select and book restaurants

o Organize pick-up and delivery of clients from Sea-Tac, pier, hotel or other Pacific Northwest locations (including Vancouver, Canada); ensuring appropriate number of motor coaches

o Navigate border relations to ensure timely client delivery to next point on schedule

o Evaluate and address tour issues and provide improvements/solutions in real time

• Business Partner Communication and Relations

o Build relationships with key business partners to deliver against tour goals; as well as with tour guides, clients, and all associated client facing businesses (hotels, motor coach, activities, restaurants)

• Staff Training

o Provide on-site staff training on excellent customer service, touring and tour coordination

Nanny/household manager-2016-2022

Manager & Head Caterer (Floor and Kitchen)

Seattle Catering 1993 - 2014

Co-led event development and successful event completion and client satisfaction with company owner, specifically:

• Planned detailed event road map

o Determined number of servers needed

o Developed specialty menus for each client

Customized menus suiting any ethnic background

Finalized menu budget and event details

o Visited event sites to determine day of event logistics

Number of tables, chairs, set up requirements

Placement of food, entertainment, and guest seating

• Served as primary event contact during event to ensure all details managed to client satisfaction

• Managed food production with all staff, following county health department regulations

• Event management included on-site client events ranging in size from 50 to 1,000 guests

Rosangela Bifulco Resume

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Interpreter, Translator & Voiceover Specialist 1993 - 2000

Medical, Juridical & Travel Company Interpreter

• King County Superior Court Interpreter Services

• Academy of Languages

• Merinos

• Yohana International Interpreter Services

Translator

Various contracts for legal, administrative and other work

Voiceover

• Various Microsoft Products for Release in Brazil

• StarCraft video game (Blizzard Entertainment)

• Math Blaster

Head Culinary Instructor & Tour Guide

Seattle Parks and Recreation 1995 - 2010

• Developed quarterly culinary, hands-on cooking class programs for north, northwest and northeast regions

o Selected culinary themes & menus

o Purchased all food, supplies and necessary program materials

o Managed program budget

• Created and ran culinary tour program for seniors

• Taught senior, adult and youth culinary classes

Head Chef

Brazil Restaurant 1988 - 1990

• Created weekly menu

• Developed food purchasing plan and purchased all food and kitchen supplies

• Hired, trained and managed HR for kitchen staff

• Managed weekly staff schedule

EDUCATION

Associate of Arts, General Studies, North Seattle College June 1983

Interpreting & Translating Studies, Faculdade Ibero Americana, Sao Paulo, Brazil December 1979

LANGUAGES SPOKEN

Portuguese (Native speaker)

Spanish comprehension

ADDITIONAL EXPERIENCE & MEMBERSHIPS

School Volunteer (various elementary, middle and high schools in Seattle Public Schools) 1988 - Present

Private Catering (small, in home events) 1990 - Present

Registered translator for Brazilian Consulate 1985 – Present

Portuguese Language Instructor, Bellevue College 1992

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