Sales Associate Customer Service

APRIL M. KACKLEY

**** ******** ****, *******, ******** 22534

540-***-**** (cell)

Objective and Highlights

Obtain a position that will allow the development and improvement of my skills and abilities.

Enjoy learning new skills and enhancing my current abilities

Quick learner and enjoy working with people

Ability to work independently and as a team player

Willing and eager to learn new things

Skills and Experience

Spotsylvania County Public Schools Spotsylvania,VA

School Bus Driver Nov. 2018- Present

Transports children safely

Follows Safety Rules and Regulations and proper procedures as outlined by the Bus Driver and Attendant Handbook

Preforms Routine safety inspections twice a day

Virginia Department of Health Richmond, VA

Administrative Assistant II June 2016 – April 2017

Responds to telephone inquiries from customers concerning Vital Records operations.

Triages calls appropriately

Documents customer complaints

Provides excellent customer service to internal and external customers

Provides assistance to walk-in customers requesting vital events

GCA Services Group Fredericksburg, VA

Custodial Associate August 2015 – May 2016

Perform custodial services for Stafford County School System

Responsible for cleaning and sanitizing 21 classrooms and 12 bathrooms

CVS Distribution Center Fredericksburg,VA

Distribution Services Support March 2014- Feb- 2015

Provided support to warehouse staff responsible for accurately fulfilling store orders

Provided light housekeeping services

Directed the placement of merchandise

McDonalds (Welburn Management Consulting)

Thornburg, Virginia

Customer Service/Sales Associate

January 2012-March 2014

Provided excellent customer service

Provided resolution to customer inquires when required

Handled a high volume of cash

Filled orders (take out and eat in)

Cleaned and ensured the cleanliness of equipment and food surfaces

Responsible for inventory reconciliation

Partlow Market Partlow, Virginia

Customer Service/Sales Associate June 2008- May 2011

Provided excellent customer service both in person and via phone

Handled a high volume of cash and operated an electronic cash register

Monitored fuel inventory and provided inventory turn issues to managers

Stocked and maintained inventory on shelves

Opened and closed establishment and reported issues or incidents regarding equipment

Wawa Food Market Fredericksburg Virginia

Customer Service/Sales Associate May 2003-November 2003

Provided excellent customer service

Provided resolution to customer inquiries when required

Handled a high volume of cash using electronic cash registers

Created sandwiches based on customer requests

Stocked and maintained inventory

Authorized fuel sales

Sam’s Pizza and Subs Spotsylvania,Virginia

Customer Service/Wait Staff April 2002-April 2003

Fulfilled customer orders with a high degree of accuracy

Handled high volume cash and operated an electronic cash register.

Provided excellent customer service

Food Lion Spotsylvania, Virginia

Customer Service/Sales Associate March 2001-April 2002

Provided excellent customer service both in person and electronically

Handled high volume cash and operate an electronic cash register

Stocked and maintained inventory on shelves

J.C. Penney

Spotsylvania Virginia

Seasonal Office Assistant

Operated a PBS switchboard

Provided excellent customer service

Maintained filing system

October 2000-January 2001

King’s Dominion

Doswell Virginia

Ride operations

June 2000-October 2000

Guest relations

June 1999-October 1999

Education

Graduate of American School Lansing, IL

April M. Kackley Page 2

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