Administrative Assistant, Customer Service, Sales and Marketing
Resume:
Laurie DeSoto-LaCombe
Lake Charles, LA *****
***********************@***********.***
Work Experience
Office Manager
Landmark Overhead Doors - Lafayette, LA
June 1984 to Present
This is a familial business. I have been enrolled with most of my adult life. I still market and sell for the company.
Director of First Impressions
Northwestern Mutual - Lake Charles, LA
November 2022 to March 2023
• Maintained a high level of professionalism and provided excellent customer service to all company clients
• Maintained detailed knowledge of company policies and procedures, resulting in an increase in accuracy and efficiency of company operations
• Met all responsibilities of an accounts receivable clerk, including creating a monthly detailed sales report, maintaining, collecting and depositing large payments, and sending billing to appropriate personnel.
• Performed a full audit of inventory for monthly purchasing of supplies and ensuring accuracy and keeping cost low.
• Assisted all Agents and their staff with admin duties.
• Greeted Clients directing them to the appropriate locations.
• Answered all inbound calls and transferring to internal extensions. Memory Care Coordinator
Brookdale Senior Living - Lake Charles, LA
April 2022 to October 2022
Responsible for the physical, mental and social well-being of memory care residents. Planning and execution of calendar events and activities.
Worked closely with residents and their loved ones. Building a trusting, loving and happy environment. Activities/Life Enrichment Director
The Gardens and Guardian - Lake Charles, LA
August 2021 to March 2022
Cared for Assisted Living and Skilled Nursing residents by encouraging healthy and enjoyable living. Planned all activities and social outings. Responsible for meeting with new admits and keeping up with their progress.
Account Manager/Recruiter
LifeShare Blood Centers - Lake Charles, LA
March 2019 to October 2021
Responsible for recruiting businesses, groups, schools and retail establishments to host life giving blood drives. Planning the drive from beginning to recruiting day of drive. Building trust relationships with Drive Chairs as well as donors and staff. Monthly calendar and collection of blood products were also required. Administrative Assistant
Creative Door and Window - Lake Charles, LA
January 2016 to March 2018
General admin duties. Invoicing sales, working with customers, promoting business in and out of the office.
• Handled phones and faxes
• Monitored office supplies
• Responded to emails/faxes
• General clerical support duties including faxing, filing and placing orders PBX Operator/Receptionist
Courtesy Automotive Group - Lafayette, LA
May 2004 to October 2007
Responsibility included but where not limited to answering a computer based switchboard. Average inbound calls daily where 300-400. Not including transfers. Marketing/sales outside of dealership at social functions. Conducted service follow up calls. As well as assisting in clerical duties for the Accounting department. Maintained appointments and commitments for General. Education
Associate's degree (not completed) in Nursing
Louisiana State University-Eunice - Eunice, LA
August 1996 to May 1997
High school diploma in General Studies
Ovey Comeaux High School - Lafayette, LA
December 1980 to May 1984
Skills
• Account Management
• Business Development
• Cold Calling
• Upselling
• Negotiation
• Memory Care
• Case Management
• Recruiting
• Dementia Care
• Medical Terminology
• Alzheimer's Care
• Multi-line Phone Systems
• Office Management
• Event planning
• Budgeting
• Schedule management
• Vendor management
• Supervising experience
• Communication skills
• Clerical experience
• Organizational skills
Assessments
Marketing — Familiar
August 2021
Understanding a target audience and how to best communicate with them Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
Alzheimer Support Group
March 2022 to Present
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