Desktop Support Technician

Keith E. Price

1-251-***-**** ***********@*****.*** Mobile, Al 36618

Summary

I am Highly motivated with 31 years’ experience and with a successful track record in desktop and software support, systems administration and support, programming, and communications. Strong background in systems administration and support of PCs and mainframe. Communications experience includes supporting and maintaining Nortel PBX system for more than 200 users and applications. A skilled troubleshooter and problem solver. An excellent learner with a strong motivation to continuous improvements.

Computer skills

Microsoft Office Desktop and helpdesk support

Lotus Script Lotus Notes support and programming

Systems Support Programmer PBX administration and support

Turbo Pascal and VAX Pascal Mainframe administration and support

SAP Unix

Education

1986- 1991 University of South Alabama, Mobile, AL

1991 Graduated with a Bachelor of Science: Computer Science, Minor: Mathematics

Professional Experience

2016 – 2023 Spire Gulf

2828 Dauphin St., Mobile AL 36606.

PC/LAN Analyst II

2022 title changed to Administrator, Technical Service

· Hardware and software set up and support; computers, peripherals, and iPhones.

· Support for Mobile AL and Mississippi locations – 100-200 users

· Assistance with network and server support.

2008 - 2016 Mobile Gas a Sempra Company

2828 Dauphin St., Mobile AL 36606.

Desktop Support Technician - MCDST

· Hardware and software set up and support; computers, peripherals, and iPhones.

· Support for Mobile AL location – 200-300 users

· Assistance with network and server support.

1991 – 2008 Mobile Gas Service Corporation

2828 Dauphin St., Mobile AL 36606.

Technical Services Specialist 1

Mainframe administration and support

Systems Support Programmer

Managed project to integrate third party call center software to significantly reduce caller abandonment rate.

Administered and implementing changes in telephone system.

Managed, administered, and/or monitored third party software used with the telephone system.

Monitored telephone system traffic via real time and daily analysis reports.

Instructed users in use of equipment, software, and manuals.

Set up new users with respect to telephone, mainframe access and certain aspects of Lotus Notes access.

Provided development and support for SAP and Lotus Notes applications.

Monitored and analyzed utilization and performance of mainframe specific software.

Provided technical support and problem solving for mainframe software and user interface software.

Provided technical support to mainframe/SAP operators.

Developed programs to meet staff and user requirements.

Modified programs to correct errors by correcting computer code.

Wrote documentation to describe and develop operating procedures of programs.

Analyzed and tested computer programs and system to identify errors and ensure conformance to standards to meet staff and user requirements.

Trained staff and users to use computer systems and programs.

Professional Development

Nortel System

· Moves Adds and Changes

· Global Connect Conference

SAP Programming Courses

· ABAP Objects

· ABAP Dictionary

· SAP NetWeaver Process Integration

· ABAP Workbench Fundamentals

Lotus Notes

· Lotusphere Conferences

Mainframe

· VSE/ESA Systems Programming Form A to Z

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