It Support Customer Service

Fuseini Alhassan

Information Technologist

Email: adv2t5@r.postjobfree.com

Houston. Texas-USA

Summary I am multifaceted, solutions-focused and team oriented I.T. personnel with broad- based experience and hands-on skills in the successful implementation of highly effective helpdesk operations. More so, I possess proven ability to successfully analyze an organization's critical support requirements; identify deficiencies, potential opportunities, and develop innovative solutions for increasing reliability and improving productivity. Seeking a position where I can contribute my knowledge and expertise to enhance the continuous success of the company. Skills Customer service

Relationship

building Complaint

Procedures

Positive Language

Professional

Highly organized

Troubleshooting

Negotiating skills

IT skills

Multi-tasking

Personal

Listening skills

Pro-active

Self-disciplined

Career history HERTZ CORPORATION

IT Help Desk support 2020 - 2022

The IT department oversees maintaining the firm's computers and providing staff assistance. IT operations involve the procedures and services managed by an IT department inside a larger organization or business. The tasks of the operations team may include installing new software, diagnosing issues and teaching staff how to use a software product properly.

• Provide support on both MAC and PCs

• Provide IT support for all end-users via helpdesk, telephone, email or chat.

• Troubleshooting and resolving hardware, software and voice/data communication systems issues.

• Write concise, informative service tickets.

• Follow up on all tickets in a timely manner and pursuing issues through to resolution

Academic Valley View University – Oyibi, Ghana 20010 – 2014 Bsc Information Technology

References The CEO, Fuse Consult, 095********

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