System Administrator

Thienan Q. Nguyen

************@*****.*** 757-***-**** linkedin.com/in/thienan-q-nguyen/ Hampton, VA Active Secret Clearance QUALIFICATIONS SUMMARY

Certified CompTIA Security+ CE professional with Secret Security Clearance. Tech-savvy professional pursuing a Master of Science degree in Cybersecurity and leveraging strong IT background to solve complex security problems. EDUCATION

Master of Science, Cybersecurity May 2023

Bachelor of Science, Cybersecurity Dean’s List Aug 2021 Old Dominion University Norfolk, VA

Relevant Coursework: Cyber Systems Engineering, Advanced Ethical Hacking/Penetration Testing, Advanced Cybersecurity Technology, Advanced Cybersecurity Law and Policy, Cyber Techniques and Operations, Network Systems Information Security, Cyber Programming and Network, Cyber Strategy and Policy, Digital Forensics, Cyber War, Special Topics in Cybersecurity, Cybersecurity Ethics, Cybersecurity Internship, Cybersecurity Principles, Leadership Management in Cybersecurity, Data Structures/Algorithms, Problem Solving & Programming I & II. CERTIFICATIONS

CompTIA Security+ CE June 2021-2024

Implementing the NIST Risk Management Framework Feb 2022 Wireshark Dec 2022

EXPERIENCE

System Administrator – Department of Veterans Affairs Dec 2022 to Present Booz Allen Hamilton

• Perform installation, configuration, maintenance, testing and troubleshooting tasks in support of Information Technology customers.

• Diagnose and resolve customer related hardware/software issues utilizing the Service Now tool. Track and document all system changes, problems, issues, and work tasks within Service Now.

• Provisioning of newly procured endpoints to include desktops, laptops, printers, and mobile devices. Perform imaging, desktop support, adds/moves and changes.

• Install Operating System (OS) Patch installation/patch removal, OS upgrades and Commercially Available Off-the-Shelf

(COTS) software.

• Provide user management account support where Elevated Privileges may be required.

• Perform software application installation and configuration based on change order instructions.

• Utilize log data and system administration tools to diagnose system hardware and software problems, repair, and re- configure or replace defective system components as indicated.

• Perform system monitoring and analysis on assigned systems to discover risks and inadequacies, and provide recommendations on the need for expansion, enhancement, or revision.

• Utilize Microsoft System Center Operations Manager (SCOM) and SCOM tools to troubleshoot performance issues and deploy software packages, to include Scripting, McAfee and other Veterans Affairs standard tools.

• Perform inventory functions including performing media sanitization, disposal and/or turn in of equipment. System Administrator – Joint Base Langley-Eustis Mar 2022 to Sep 2022 Chenega Analytic Business Solutions, LLC Newport News, VA

• Troubleshot hardware, software, networking issues and Windows 10 servers to ensure optimal uptime for the enterprise multi-center’s operating system serving US Army customers.

• Monitored performance of Microsoft servers, installed security measures, performed updates, and assisted with database functions, escalating complex issues to drive timely resolution and optimal performance. Technical Support Analyst – Norfolk Naval Base Sep 2021 to Mar 2022 Apex Systems Norfolk, VA

• Delivered technical support to computer/network users for the Department of Defense, Navy-Marine Corps Intranet (NMCI) concerning emails, directories, Windows desktop applications, and network connectivity.

• Engaged with 20-30 unique users per day and completed resolutions or escalations for each incident in an average of 5-7 minutes to beat expectations of 10 minutes by retrieving user data in Active Directory.

• Managed accounts on the remedy action request system, including entering all work request data within the request system and interacting with customers to resolve issues. Maintained system performance and security. Cybersecurity Intern Jan to May 2021

Old Dominion University Norfolk, VA

• Collaborated with 2 graduate students to analyze large corporate data breaches for a research thesis. Examined root causes of the breaches and proposed preventative measures to avoid future breaches. ACADEMIC ACTIVITIES & PROJECTS

Ethical Hacking Course Aug 2022 to Dec 2022

• Performed penetration testing to understand cyber-attacks and exploitations. Utilized Linux terminal to run PowerShell scripts and create executable malware files.

MEMBERSHIP

Allied Command Transformation, NATO ACT Innovation Hub Oct 2020

• Participated in NATO Disruptive Technology war game exercise to explore current dynamics that NATO and the world face during pandemics and scenarios of disinformation.

SKILLS

Technical: UNIX OS, LANWAN, C++, Structured Query (SQL), LINUX, Wireshark, Windows XP, Vista, Windows 7 & 10, Macintosh Apple computers, routers and switches, Microsoft Office Suite 365, Microsoft Windows 10 server. Cybersecurity: NIST RMF, Wireshark, network systems security, cyber-attacks, threats & vulnerabilities, incident response.

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