Service Representative Store Manager

**/**** - **/**** *********** Scheduling Lead, Packers and Packagers, Hand

Burrell Behavioral Health, Springfield, MO

Handle 100 calls a day, executing deescalation techniques, following HIPPA laws, working on multiple screens and programs simultaneously, ability to stay calm in high stress environments. Developed training manual inside OneNote, using Word, PowerPoint, and Excel. Trained new hires on policy and procedure, as well as HIPPA laws, program operating functions, answering daily questions and emails. Directing meetings and weekly huddles via Zoom call, and occasionally in person. Updating team on program, policy, and procedure changes, updating policy as needed. As a Lead, oversaw the function of all seven department pods, as well as personally filling in positions as needed.

12/2013 - 12/2017 Store Manager, First-Line Supervisors of Retail Sales Workers Reno Unlimited, Reno, NV

Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties included management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties. Created opportunities for marketing and advertising for the department in conjunction with marketing team. Duties also included hiring, firing, and recruiting staff.

04/2012 - 05/2013 Store Manager, First-Line Supervisors of Retail Sales Workers Goodwill, Reno, NV

Training, scheduling employees. Running production of goods to keep sales up. Rotating product and teaching proper procedures for floor and warehouse. 10/2006 - 01/2012 Dual Department Manager, General and Operations Managers Atlantis Casino, Reno, NV

Hiring and training employees in two separate departments. Training for food prep, sales, and services as well as floor layout and designs for gaming area. Marketing record keeping. Creating tournaments and other ideas to generate positive income flow. Managed and created budgeting for two departments, including profit and loss statements, kept daily and weekly budgets to keep facility on track. 05/1986 General High School Curriculum

High School Diploma

Isothermal Community College, Asheville, NC

James Owens

Phone: 775-***-****

Email: *****.*********@*****.***

Abilities

Over 20 years of management experience in areas of retail, food, and nonprofit organizations. Able to create procedural guidelines and manuals and follow up to insure proper application. History of implementing improvements to processes in order to help increase productivity. Ability to create work schedules for multiple team members. Computer-literate in Microsoft Word, Mircrosoft Excel, OTA, MICROS, EMBED, Straton Warren etc. Completion of all course work and labs graduating from Hospitalman Corpsman School. Crisis intervention, safety team, SOGI/Diversity, CPR and AED certified. Completion of Hr101 and all classes given for management by the Atlantis. Employment History

Education History

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