Service Representative Customer

Mark Stinson Phone 614-***-****

Email: ************@*****.***

Address: *** ******** ** ************ ** 43068

SUMMARY

Efficient, dependable, individual seeking position as a Business Analyst. SKILLS

Excellent communication skills,

Considerable amount of regulatory experience

Outgoing personality

Efficient in Word, Outlook, Excel

Direct customer service experience via telephone, electronic media and in person WORK EXPERIENCE

• Worked as a group Health and Life insurance underwriter as well as a customer service representative for the state

• Maintained working relationships with various insurance carriers via written correspondence as well as in person interviews

• Reviewed group Health and Life Insurance contracts for compliance with Title XXXIX of the Ohio Revised Code

• Provided courteous, customer focused service

• Resolved any issues/complaints in a polite and friendly manner BUCKEYE HEALTH PLAN/COLUMBUS OHIO March 2015 – April 2022

• Reviewed insurance health providers’ contracts to establish and accurately record corresponding pay classes for the reimbursement to applicable providers

• Reviewed health provider contracts, correcting, or adding or deleting information as necessary

• Corresponded with team members to locate needed information

• Accessed various company data bases to locate/verify needed information THE OHIO DEPARTMENT OF INSURANCE January 1996 – March 2015

• Investigated a myriad of complaints against various health and life insurers throughout Ohio

• Applied a thorough knowledge of Title 39 of the Ohio Revised Code in resolving questions or complaints of Ohio consumers

• Communicated via telephone, electronic media, and face to face with insured individuals as well as representatives of individual Insurers to resolve issues/complaints.

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