customer Service Agent

Why Asad?

Self-motivated, dynamic and well-versed professional possessing practical knowledge of overseeing administrative operations. Proficient in managing and supporting daily operations, human resources, administrative and internal functions

Results-oriented individual skilled in records management, communications & correspondence, documentation handling & hedging strategies; capable of collaborating with colleagues and management to realize business & financial objectives. Efficient at operational support, resource management, productivity & performance management and quality deliverance

Customer-focused professional, adept at delivering top-notch services to clients to increase customers’ satisfaction and improving experience. Expert at communicating with clients to determine and address questions, inquiries, and complaints

Meticulous communicator and analytical thinker with ability to learn and grow on-job and work sincerely with cross-functional teams in fast-paced and high-pressure environments; has competence to lead teams forward while incorporating new and existing strategies to minimize discrepancies; skilled at multitasking between handling documentations & daily jobs CORE STRENGTHS & ENABLING SKILLS

Administration Management

Problem Analysis & Resolution

Operations Management & Coordination

Organizational Development

Records Management

Process Improvements

Performance Evaluation

Analytical Skills

Communication Skills

PROFESSIONAL EXPERIENCE

Gerry’s Dnata, Faisalabad, Pakistan

Working as “Traffic Assistant”, May 2022– Present

Responsibilities/Accomplishments:

Amicably and friendly greeting passengers on arrival at airport, dealing directly with passengers, providing information, guidance, and answering quires in calm and professional manner; engaging in variety of innovative and effective strategies to surpass performance metrics and advance professional skills to ensure passenger safety, security, comfort and satisfaction Leveraging broad and deep knowledge of aviation rules and regulations to ensure consistent client service; keeping passengers in loop for travel update and information while offering excellent support and remaining attentive to clients’ needs Naeem electronics, Faisalabad, Pakistan

Worked as “Branch Accountant”, January 2022 – April 2022 Responsibilities/Accomplishments:

Competently maintained branch funds, reconciled bank statements, prepared tax payments and estimated and tracked tax returns with full accuracy. Compiled and analyzed financial data for use in maintaining accounts payable records and processed payments in a timely manner while adhering to branch procedures and policies. Worked well on projects & deadlines Diligently utilized SAP and FQMS and actively maintained up-to-date knowledge of business community trends. Analyzed and maintained appropriate system of accounting records and comprehensive set of designed controls to mitigate risk Additional Experience:

Worked as “Assistant HR Manager”, at Choudhry Industry, Faisalabad, Pakistan (July 2021 – December 2021)

Worked as “Assistant Marketing Manager”, at Azad Textile, Faisalabad, Pakistan (October 2020 – June 2021) PROFESSIONAL QUALIFICATION

University of Faisalabad, Pakistan (2021)

BBA

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