Csr Customer Service Agent

Bryan A Williams

**** ****** *** *****, ** *****

Phone 402-***-**** Alternate Number 402-***-****

E-mail *****************@*****.***

My objective at this time is to secure an entry-level position with your company. I have several years in the field and feel that I will bring valuable knowledge as well as leadership skills to the position. I type thirty words a minute. Have multi-line phone experience. I am well versed in the Microsoft office suite. As well as AS400 and Unix, and Lotus Notes.

I was a third-Party Manager with DNAG, one of the largest Automotive Dealers in the state. I spent over a year working with Blue Cross Blue Shield of seven different states focusing on Pharmacy benefits. I am currently a published author and working on The Order of the Horsemen INC, I also have hopes to further my education.

Work Experience

2018-2023 Independent Contractor/ Arise Virtual Solutions

Various at home opportunities as an independent contractor

I handled customer service duties for several companies, including Carnival Cruise Lines, Princess Cruise lines, Home Depot, Barnes and Noble, and Aero Roadside Assistance.

2022-2022 Payflex/Aetna

CSR Customer Relations

I handle the long and short-term Disabilities of clients, including initiating claims and explanation Of benefits.

Also I was handling incoming calls for Aetna insurance. Dealing with benefits and Payflex cards

2018-2018 Alorica Inc

Dealing with the benefits and unlocking of Phones for AT&T. This job was both unlocking phones so that the customer could port in new numbers or take it to a different service. It also was unlocking phones security, explanation of benefits as well as rewards.

2017-2018 Alorica Inc

Collections Specialist

Handling collections for Nissan of America, I work in collections for Nissan also working hand in hand with police departments as well as repo to get vehicles back.

2017-2017 Oriental Trading Company

Customer service Representative

Handling all orders for prospective and current customers. Having knowledge of inventory and mailing times.

2017-2017 Aetna Insurance via Rose international Temporary agency

Customer Care Representative

Handling calls for customers disability claims as well as taking Short term and Long term disability claims. Answering questions and handling claims as they come in.

2011-2012 West Telemarketing 402-***-****

Pharmacy Service Agent

Handled incoming calls for orders of medical prescriptions answering questions regarding coverage and policy according to the customer’s individual insurance.

2010-2010 Beneficial Behavioral Health 402-***-****

Caseworker

I was a transportation caseworker in charge of taking and supervising children’s visitations with their parents. I worked with education anger management as well as lending a sympathetic ear. I worked hand in hand with advocates as well as the State appointed case workers.

Volunteer work

Edmondson Youth Outreach Program- Coach wrestling to inner-city children

Versatile Entertainment- Handling Business Negotiations with various Bars for performances. And talent recruitment

Psalms 100- Business set up and marketing

Salvation Army- Youth Camp Counselor responsible for overseeing camp programs and sleeping arrangements.

Qualifications

My qualifications are as follows; I have almost seven years in management in a fast-paced, customer-driven, corporate setting. I am articulate, well-groomed, and educated. I am easy to speak to and people trust me. I am a quick study and feel that I am capable of handling any reasonable situation. I have proven multi-tasking capabilities. I am able to handle high-stress environments and deadlines. I have experience in managing up to 15 workers at a time, as well as dealing with outside vendors. I have a year of insurance and pharmacy work under my belt. I am now more than proficient in AS400 and Lotus notes, Excel and Word, And I also have had experience with the CISCO Systems softphone. I also have worked with Unix and spreadsheets. I am more than proficient with the Microsoft Office Suite. As well as typing upwards of thirty-five-plus words a minute and over 6000 Keystrokes a min. I also worked with the mentally challenged for a year. There I was a Medication Aide as well as holding several certifications.

In 2017 I was diagnosed with the disease Multiple sclerosis. It has been a struggle but after the readjustment period I may not be able to practice anymore, however, I am more than able to complete the low to midlevel customer service jobs.

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