Sr Analyst

**********@*****.*** 404-***-**** WWW.LINKEDIN.COM/IN/

TMBROWNLEE

TB

OBJECTIVE

Skilled professional with over

** ***** ** ********** ***

accomplishments in the

Information Technology and

Operations Management

field.

SKILLS

Computer Software

Knowledge

Internet Applications

Networks

Operating Systems

Troubleshooting

Workflow

Product Implementation

Application Development

Consulting

System Integration

Product and Client Support

Document Imaging

TABATHA BROWNLEE

SR ANALYST

EXPERIENCE

SR MANAGEMENT PROJECT ANALYST • CONDUENT (FORMERLY XEROX) • MARCH 2009 – PRESENT

Design and implement mortgage technology software to the leading financial institutions, banks, and mortgage companies. Provide Subject Matter Expertise on defined modules with the BlitzDocs Enterprise Application to support Project Sponsored Deliverables and Organizational goals.

Work alongside business development and the CTO for product enhancement and application improvement.

IMPLEMENTATION SPECIALIST • VSOFT CORPORATION • FEBRUARY 2008 – FEBRUARY 2009

Actively manage multiple implementation projects simultaneously and efficiently adjust to real time changes.

Manage a seamless transition from project completion to active client support

Travel to customer sites, install, configure the system software and train customers in its use and ensure successful implementation Partner with leaders to make operational decisions about escalated systems issues

PC TECHNICIAN/SUPPORT COORDINATOR • FIDELITY BANK • JULY 2005 – FEBRUARY 2008

Repair and support laptops and workstations in-house and onsite at customer locations throughout Metro Atlanta and surrounding counties.

Manage maintenance of the bank’s phone system by coordinating tasks with our communications vendor and carrier to ensure proper functioning of the system.

TB TABATHA BROWNLEE

**********@*****.*** 404-***-**** WWW.LINKEDIN.COM/IN/ TMBROWNLEE

EXPERIENCE (CON’T)

PC TECHNICIAN/SUPPORT COORDINATOR (CON’T)

Solve miscellaneous computer problems related to system malfunctions, application errors, and/or software failures. Assist in the day-to-day operations of the bank’s Information processing needs, implement system upgrades, and install new and additional hardware and software.

Monitors operational performance and troubleshoots system problems.

EDUCATION

MASTER OF BUSINESS ADMINISTRATION/OPERATIONS

MANAGEMENT • 2006 • AMERICAN INTERCONTINENTAL

UNIVERSITY

BACHELOR OF BUSINESS ADMINISTRATION/COMPUTER

INFORMATION SYSTEMS • 2003 • GEORGIA SOURTHERN

UNIVERSITY

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