Customer Service Representative

Patricia McDonough

Building Customer Relationships with Professional Skills and a Can-Do

Attitude

New Orleans, LA 70124 *********@*****.*** +1-504-***-**** Friendly Front Desk Associate with 25 years of experience in client service and support seeks a career; a work place to call home. Solid team player with proven history of fostering positive relationships with clients and staff. Calm and composed in stressful situations. Eager to commit to a long term position. Work Experience

Front Desk Coordinator

Kenneth's Studio For Hair - New Orleans,

LA December 2019 to March 2020

• Welcomed patrons and engaged in friendly conversations while conducting check-in process.

• Posted all salon services and confirmed total charges.

• Managed client complaints and rectified issues to complete satisfaction.

• Updated company database with key information such as price changes, client information and new inventory using MIKAL.

Customer Service Representative

Northshore Sign Shop - Covington, LA

November 2015 to November 2019

• Greeted customers to determine service needs and accurately input orders into system.

• Informed customers about billing procedures, processed payments.

• Ensured each invoice was completed in accordance with established deadlines.

• Answered customer questions and addressed any concerns. Bookkeeper

NOLA SNO SNOWBALLS - New Orleans, LA

March 2011 to November 2015

• Reviewed bank account statements to reconcile accounts by documenting correct financial information in general ledger.

• Issued payments to vendors and suppliers on monthly basis.

• Followed detailed end of month accounting procedures to verify proper balancing of all accounts and readiness for new month.

• Entered biweekly sales and customer count sheets for review by owners. Patient Service Representative

FLEUR DE LIS DENTAL CARE -New Orleans,LA

January 2008 to October 2012

• Greeted patients entering establishment and determined nature of visit.

• Scanned documents, organized and maintained paper and electronic charts.

• ScheduleD and confirmed patient appointments.

• Contacted insurance providers to verify correct insurance information and obtained authorization for proper billing codes.

Education

Junior,Business/Secondary Education

University of New Orleans - New Orleans, LA

September 1990 to May 1994

Groups

PSTA

August 1992 to May 1994

• Pre-Service Teachers in Action.

Treasurer, PHI CHI THETA

January 1990 to Present

• National coeducational Professional Fraternity in Business and Economics.

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