Appliance Technician Customer Support

Highly motivated professional with many years of experience working as a technician installing and

repairing appliances and other technological devices. Looking to secure a position within a growing company in which I may utilize my current knowledge and skills. Skills

• Accountability

• Adaptability

• Agile Learning

• Collaboration

• Communication

• Conflict Resolution

• Leadership

• Problem Solving

• Computer/Mechanical Drafting

Experience

2021 - 2022

Senior Appliance Technician / Asurion

• Trained employees on how to disassemble, repair and reassemble equipment in good working order, while performing the same duties.

• Diagnosed issues with appliances and making repairs; Ordering parts and maintaining adequate inventory.

• Educating customers on use, care and adjustments of appliances.

• Learning new skills and applying to daily tasks to improve efficiency and productivity. 2020 - 2021

Repair Technician / Protech Repair

• OEM appliance repair

• Acted as a hands-on leader who anticipates, identifies, and corrects any and all problems involving the needs of various assignments.

• Provided and ensured courteous, timely and knowledgeable service to all customers.

• Diagnosed issues with appliances and making repairs; Ordering parts and maintaining adequate inventory.

• Educating customers on use, care and adjustments of appliances.

• Learning new skills and applying to daily tasks to improve efficiency and productivity. Leon

Cornelius

21112 Kenyon Drive, Maple Heights, OH

44137

216-***-**** (H) 440-***-**** (C)

*****************@***.***

2

2014 – 2020

Lead Appliance Technician / KW International

• Samsung appliance repair

• Acted as a hands-on leader who anticipates, identifies, and corrects any and all problems involving the needs of various assignments.

• Provided and ensured courteous, timely and knowledgeable service to all customers. 2008 - 2014

Premise Technician / AT&T

• Installed new U-verse integrated digital TV, high speed internet and voice services.

• Provided customer product education around service features and functionality.

• Installed and rearranged inside wires, handled small tools, and worked in multiple environments.

• Trained new hires

• Responsible for new business that included out of state projects. 2004 - 2008

Road Technician / Direct TV

• Instillation and repair of various satellites, oof-air antennas and receivers.

• Instillation of TiVo’s, DVR’s HD, standard receivers. Phone lines, and RG6 cables.

• Trained new hire technicians

2002 - 2004

Road Technician / Solectron Global Services

• Installed and repaired cellular phones on-site.

• Programmed and tested electronics for software updates.

• Provided knowledgeable customer support.

Education

FEBRUARY 1990

Associates Degree in Architectural Drafting

ETI Technical College, Cleveland, OH

FEBRUARY 1990

Associates Degree in Mechanical Drafting

ETI Technical College, Cleveland, OH

3

Certifications

SEPTEMBER 2016

Samsung Appliance Repair Certification

JANUARY 1995

Code Alarm Certification

JANUARY 1994

EPA Certification

MAY 1992

Alarm Repair Certification

MAY 1992

Telecommunications Certification

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