Service Representative Administrative Assistant
Resume:
Richard Kim
Metro Atlanta Area 770-***-**** *******.*.*****@*****.***
https://www.linkedin.com/in/richardkim1996 https://github.com/richardhkim EDUCATION
Georgia Tech Data Science and Analytics Boot Camp – Atlanta, GA March 2022 – September 2022 Personal Certification, Data Science and Data Analytics The University of Georgia Terry College of Business – Athens, GA Bachelor of Business Administration in Management
SKILLS
Excel
Python
JavaScript
HTML/CSS
API Interactions
SQL
Tableau
Bilingual – English, Korean
Extract, Transform, Load (ETL)
Adobe Creative Cloud
Hadoop
Machine Learning
WORK EXPERIENCE
Future & Hope Trading LLC - Suwanee, GA January 2021 – Present Wholesale Courier & Data Analyst
Utilize data analytics tools (SQL, Python, Tableau, ETL) to create detailed reports for the supervisor, presenting actionable insights through data visualization and statistical analysis.
Utilize data analytics tools to identify optimal routes to maximize wholesale deliveries across the Southeast region.
Analyze and optimize overnight delivery schedules to minimize housing costs and maximize delivery efficiency.
Analyzed delivery data to generate detailed reports on past, present, and future deliveries, identifying areas for improvement and cost- saving opportunities.
Collaborate with drivers to streamline wholesale merchandise unloading processes, resulting in increased efficiency and cost savings. Hampton Inn - Lawrenceville, GA February 2019 – July 2020 Guest Service Representative
Analyzed guest feedback and usage data on hotel services, facilities, and amenities to identify areas for improvement and enhance guest experiences.
Leveraged data analysis tools to post charges to guests' accounts, process payments, and make necessary corrections to accounts, ensuring accurate and efficient financial operations.
Demonstrated exceptional customer service by promptly responding to guests' requests or complaints, while also tracking and documenting these interactions to identify opportunities for improvement and customer service training. Peak Enterprises Corp - Norcross, GA June 2016 – July 2016 Marketing and Sales Intern
Successfully contracted by AT&T to promote national satellite television DirecTV and fiber-optics internet, resulting in a significant increase in sales and revenue.
Demonstrated exceptional customer service skills by providing customized solutions to customers' installation and connectivity issues related to television and internet services.
Developed and executed promotional campaigns that offered incentives and rewards to new AT&T customers, resulting in a higher number of new subscriptions.
University of Georgia- University Housing - Athens, GA August 2015 – July 2018 Desk Assistant
Served as a primary point of contact for the students within a residential community at the 24-hour front desk.
Aided the community administrative assistant, area coordinator, and residence hall director with administrative tasks.
Functioned as a resource of information to students, parents and other constituents. LEADERSHIP ROLES
Pi Sigma Epsilon – National Professional Business Fraternity – Athens, GA October 2015 – December 2017 Video Productions Director
Directed meetings with producer and editor to develop engaging and high-quality content for a range of fraternity-hosted events, resulting in increased attendance and engagement.
Co-lead video team and create key performance indicators to assess and spearhead projects and enhance campus presence.
Oversaw full production of projects including recruitment and philanthropy event promotional video. Church-Hill-Boggs Hall Council – Athens, GA August 2014 - May 2015 President
Served as the leader of the community executive board, providing guidance and direction to the team while overseeing the planning and execution of monthly community activities in a local dormitory.
Organized and managed a budget of $5000, ensuring that all programs and events were planned and executed within budgetary constraints.
Contact this candidate