Consultant Customer Service

Ryan Davis

832-***-**** C ************@*******.***

Management Profile

Seeking a position as: Production Development Sales Consultant Customer Service Supply Chain Management and Efficiency Manager

Production and Operations Manager with extensive background in sales, customer service, project management, forecasting, inventory and cost controls, and high volume money management. Professional who is well skilled at using state of the art techniques in monitoring positive goal efficiencies, training of internal and external candidates, quality controls, and customer satisfaction. Experienced manager in high volume sales approaches, analysis, solutions, and resource allocation processes.

Core Competencies

Relationship Building

Customer Retention

Change Management

Profitability Management

Start Up Specialist

Total Quality Management

Contract Negotiations

Strategic Planning

Marketing Support

Experience:

AutoNation Ford Katy – Katy, TX March 2012 – December 2019 / July 2020 – July 2022

Sales Consultant

Responsible for selling products and services. Duties are identifying and approaching potential clients, performing market research, delivering presentations, demonstrating product features, listening to customer requirements, challenging customer objections, updating sales records, and making sure assigned targets are met or exceeded.

KEY ACHIEVEMENTS:

*SALESMAN OF THE MONTH

*RANKED IN THE TOP 25 OF THE COMPANY

*MEMBER OF FORD MOTOR COMPANY 200 CLUB

*e3 CERTIFICATION LVL 3 OF FORD MOTOR COMPANY

Independent Insurance Contractor – Houston, TX January 2020 – July 2020

Health Insurance Agent

Currently representing U.S. Health Advisors and the CIGNA PPO network.

Licensed Agent in 11 STATES and growing. Responsible for introducing products and features to future clients by Helping Other People Everyday.

* General Lines Agent Certificate: Life, Accident, Health and HMO License #2454949

Movie Tavern – Houston, TX August 2009 – February 2011

Theater Operations Manager

Analyze and eliminate poor performances standards in the food delivery process to raise guest’s expectations. Proactively work to eliminate vendor problems, service level exceptions, inventory dilemmas, long-time food preparation tickets and non-complying food service issues.

Dave and Busters – Houston, Texas January 1998 - May 2001 / October 2005 – July 2007

Restaurant Manager

Sales progression, forecasting, and planning on a $11.5 million a year operation; inventory management and quality control; hiring, orientation, and training of internal and external candidates

Key Achievements:

* One of the Largest One Day Revenues – $118,000.00 in one day.

* Successfully managed one of the largest most diverse support staffs in Houston

Restaurant Consulting: March 2005 – April 2012

ORLEANS SEAFOOD – Katy, TX

Bar Management

Oversee bar operations, process and procedures, customer service, guest management, ordering, inventory and cost controls

Rockhouse Bar & Grill – Houston, TX

General Manager

Position was to renovate a 9000 square ft full-service restaurant establishment, by creating policies and administrative procedures from an entrepreneurial standpoint. Developed operations to ensure quality and cost effectiveness of inventory procedures, cash handling, vendor management, and superior customer service.

Tilted Kilt - Houston, TX

General Manager

Installing Operations: policies, procedures, inventories, cash systems, and updated POS Systems for a 4800 sq ft establishment, or a potentially 3.5 million dollar a year operation.

League Play Grill / The Green Room

General Manager

Planning, Organizing, Leading, Staffing, and Controlling a full service restaurant. Creating policies and administrative procedures from an entrepreneurial standpoint. Designed and implemented Marketing plans to advertise establishment. Managed the build out to ensure quality and effectiveness of operations, by offering catering, and superior customer service.

EDUCATION AND CREDENTIALS

General Lines Life and Health Insurance Agent – September 2019

General Lines Property and Casualty Insurance Agent – June 2020

Bachelor of Business Administration (BBA),Management -Sam Houston State University

Associate of Applied Science (AAS) Culinary Art Institute of Houston, TX

Emergency Medical Technician (EMT) – Basic Certification Angelina College – Lufkin, TX

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