Agent Data Customer Service

Garrett Mullins Cell: 714-***-****

**** * **** ******** **, Flagstaff, AZ, 86004 **********@*****.***

Northern Arizona University, Bachelor of Science in Business Economics, May 2019

Summary of Skills / Objective

Self-motivated with the ability to communicate with internal and external customers, and to provide financial support to different levels of project and technical management.

Interested in performing a range of tasks including setting up Program Management Baselines, project monitoring and control, metrics analysis, writing variance analyses, and supporting Estimates at Completion and business forecasts

Currently studying Earned Value Management (EVM) theory, practices, and techniques

Experienced in setting up and maintaining large Excel spreadsheets

Knowledge of Actuarial Science methodologies - will be taking Society of Actuaries Exam: Financial Mathematics in June 2023

Job Experience

●(March 2023-December 2023) Mortgage Broker – Lender Express Mortgage: marketed online to generate leads, deal with credit, banks, contracts, and insurance, discuss financing options, manage clients and agents, and close sales.

●(November 2020-February 2022) Ecommerce Business Owner: Made over $1,100,000 in sales, HTML website building, small business supply chain, order fulfillment, financial modeling, revenue recognition, forecasting, ad algorithm optimization, accounting and account reconciliation, budgeting, customer service.

●(September 2019-September 2020) Systems Analyst - California Vacation Villas: Helped maintain revenue margins through difficult times in early 2020 by optimizing cash flow patterns, did variance analysis of cancelling/refunding guest stays, executing a contractual change to all bookings to balance repeat business, and keep the business afloat. Extracting data from (booking software) reports to segment past guests for future marketing campaigns. Basic knowledge and work with ledger systems in compliance with IFRS (International Financial Reporting Standards). Working with external specialists to transition to a new and more automated contract systems.

●(May 2019-September 2019) Real Estate Marketing - The L3 Real Estate: Search Engine Optimization emphasis. Performed keyword audit to optimize Google searches, delegated walk-in customers and took incoming calls for the business, created optimized email campaigns with Mailchimp, compiled agent data to help transition business away from paper.

Volunteer Work

●Someone Cares Soup Kitchen (2014): For a scholarship I volunteered as a chef and custodian to feed the homeless where I learned valuable skills about customer service, leadership, task management, and scheduling.

Other Qualifications

●Experience with Microsoft Office Suite

●Texas Mortgage Originator NMLS #1963444

●Real Estate Salesperson License, California, #02066554

●Enjoy all outdoor sports, as well as camping, Fishing, ATV riding, Off roading

Contact this candidate