J M Handschin
Covington GA 30014
**********@*****.***
Skills
Highly experienced, enthusiastic employee aspiring to utilize strong organizational skills and attention to detail in a diversified administrative position. Possessing excellent communication skills with a strong background in medical terminology and transcription. Strong, goal-oriented work ethic. Extensive software use across multiple platforms.
Experience
DECEMBER 2020-PRESENT
Direct Interactions, Remote - Quality Analyst/Unemployment Insurance Agent
● Monitor inbound/outbound calls for quality assurance
● Provide detailed weekly reports to agents/supervisors
● Bi-weekly calibrations and coaching sessions
● Handle inbound/outbound calls assisting claimants MAY 2004-JUNE 2020
Emory Rehabilitation Outpatient Center - Front Office Coordinator
● Managing scheduling for multiple clinicians
● Data entry across multiple systems/medical record maintenance
● Fulfilling medical record requests
● Verification of insurance benefits/obtaining authorizations/patient counseling
● Medical billing/accurate reconciliation and reporting of accounts receivables
● Monthly ordering of office and medical supplies
NOVEMBER 2002-FEBRUARY 2004
Kelly Services/XanEdu Publishing - Copyright Specialist/Product Editor
● Obtaining copyright permissions involving multiple authors/rights holders
● Management of key accounts
● Document scanner/editor - college course packs
Education
AUGUST 1990-JUNE 1994
Putnam County High School - College/Vocational Prep Graduate