Service Representative Customer
Resume:
David Graybill
Maryland Heights, MO *****
**************@*****.***
Professional Summary
Endeavored in each position to effectively communicate requirements, potential problems and solution resources.
Worked to incorporate all in the workplace in decision making, exploration of more efficient practices.
Shard in the workload whenever possible, as a supervisor/leader
Accomplishments
Awarded Navy Achievement Medal for
work in last duty station
Skills
Leadership, both in front and assisting those in charge
Route Planning,Route Management,Vehicle Maintenance Requests,
Map Reading,Employee Training,Trip Documentation,
Customer Relationships,DOT Requirements,Daily Vehicle Inspections,
Maintain Regulatory Compliance
Work History
February 2019 - February 2023
Tri-National Inc - St .Charles MO
Commercial Vehicle Driver
Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
Transported items to and from company site with focus on safety and efficiency.
Documented all routes, delays and passenger information.
Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
Researched and adhered to planned highly efficient routes to optimize schedules.
Inspected truck for defects and safe operating condition before, during and after trips.
Maintained telephone and radio contact with supervisor to receive delivery instructions.
Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
Operated with safety and skill to avoid accidents and delays.
November 2006 - February 2019
Hogan Transportation - Earth City, MO
Commercial Truck Driver
Acted as solo and team driver, traveled the lower 48 and Canada, crossing borders, ensuring documentation for
customs crossings both to and from Canada
Dropped and hooked trailers and changed configuration of equipment.
Interacted with customers and offered exemplary service, escalating issues to manager.
Logged daily delivery details, customer issues and mileage to maintain open communication with management and keep compliant records.
Finalized daily logs on schedule to update internal records and uphold DOT requirements
Conducted the Beta test of the Qualcomm system for the company, Ensuring that correct commentary was made for each change of duty status
October 2001 - May 2005
Vista Print - St. Louis MO
Customer Service Representative
Followed up with customers about resolved issues to maintain high standards of customer service.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of product/services
and creating welcoming, positive experiences.
Cross-trained and backed up other customer service representatives on various accounts
September 1995 - October 2001
Mosby Publications - St Louis, MO
Manufacturing Specialist
Developed specifications for printing and binding, hard cover, soft cover and saddle stitched books.
Did on site color correction, worked with vendor to accelerate the process of manufacture through efficient communication, daily status up dates and timely submission of required data.
October 1991 - September 1995
World Color Press - Dyersburg, TN
Customer Service Representative
Served as in plant representative for customer, issuing printing, binding, press configuration and shipping instructions.
Trained new hires in customer service on document systems, press configurations, bindery operations and teaching that instructions should be written so they cannot be misunderstood.
May 1976 - September 1995
US Navy - Various
US Naval Officer
supervised and coordinated maintenance and inspection on ships equipment.
Served as Damage Control Officer and Boat Group Commander.
Supervised and participated in efficiency studies to relieve the downsizing of shore installations
Served as training officer for Navy training requirements, conducting training and maintaining records.
Acted as assistant to Security officer for physical and computer security.
Education
May 1976
University of Missouri - Columbia Columbia, MO
Bachelor of Arts Anthropology And Naval Science
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