Support Specialist Customer

Jeffrey Lambert

732-***-****

********@**.***

Seeking Desktop or Helpdesk or Customer Support Specialist

Profile

Operating Systems: Windows 7,10, XP, Mac OS 10, AD Manager

Software: I Manage, Cisco VPN, RSA Tokens, McAfee, Norton, Microsoft Office 2003-2019 also Office 365,including Outlook, Lexis-Nexis, Doc X tools, Open Text, SCCM,Citrix VDI Console,Cisco Call manager, Polycom and Cisco Video

Employment

Valley National Bank/Peak Systems Sept 2022-November 2022

IT Support

•Deployed Windows 10 migration and restored backed up data

•Responsible for break/fix repair of Dell and HP laptops/desktops.

•Lan Desk deployed applications and local installs with Printer support 601

•Deployment new Machines integrated with AD.

•Troubleshooting al post install help desk tickets

JL Consulting July 2020 to August 2022

PC Support

•Break/fix repair Computers, servers, printers, storage systems and networks. Perform day to day break-fix issues with Dell, and HP workstations and laptops/desktops. Imaging and installing new laptops and desktop pc’s in office and field environment. Provide phone and in-person field support to troubleshoot, diagnose and resolve software and network related issues. Hardware troubleshooting (diagnosing and replacing hard drive, SSD, motherboard as needed) Laptop disassembling & assembling, upgrade and install drivers, Memory, Hard Drive, Laptop LCD. Building custom pc’s and upgrading pc component hardware Setting up pc’s, printers, routers, etc.

•Virus removal and PC and Network upgrades

RWJBH Health/ Insight Global Sept 2019-July 2020

•Deployed Windows 10 migration and restored backed up data

•Lan Desk deployed applications and local installs with Printer support 601

•Deployment new Machines integrated with AD.

•Troubleshooting al post install help desk tickets

ETS March-2019 Aug-2019

Princeton NJ

Desktop Support/AIC Group Talent Group

•Deployed Windows 10 migration and restored backed up data

•SCCM deployed applications and local installs with Printer support

•USB booted machines for upgrades

•Deployment new Mac Books integrated with AD.

•Troubleshooting al post install help desk tickets

Robert Wood Johnson St. Barnabas Health Care

Oceanport NJ June -2018 October -2018

Helpdesk Agent/Contract Insight Global

•Call center for upgrade for ADP from Kronos and PeopleSoft

•Helped customers with training and recording time keeper issues

New Jersey Natural Gas

Wall NJ March-2018 April -2018

Helpdesk Agent/Contract Open Systems

•Resolved requests for technical support, prioritizing as needed on phone and in person

•Efficiently troubleshoot issues and escalated meeting all SLA’s

•Setup groups and monitored all thin clients with Citrix console

•Set up, maintain, and accounts AD shares and SQL connections with SharePoint sites for desktops and laptops PC/Mac

Horizons Blue Cross Contracted Ultra Minds LLP

Wall NJ Aug-2014-

Nov-2017

NOC Agent

•Resolved requests for technical support, prioritizing as needed on phone and in person

•Efficiently troubleshoot issues and escalated meeting all SLA’s

•Using network tools performed server reboots and services control to maintain proper operations in Data Center operations

Jenner and Block LLP

Desktop Support 1000 Customers Oct -2011-July -2014

•Resolved requests for technical support, prioritizing as needed on phone and in person

•Efficiently troubleshoot issues and escalated meeting all SLA’s

•Setup groups and monitored all thin clients with Citrix console

•Set up, maintain, and accounts AD shares and SQL connections with SharePoint sites for desktops and laptops PC/Mac

•Set up Print Server also maintained HP and Ricoh printers and copiers

•Support/manage new computer setup including imaging SCCM

•Supported Server 2008 services and tape backups and VPN firewall issues

•Install and configure software applications (MS Office 2010, Acrobat, etc.) with SCCM

•Supported technology off site connections with bridge for all Video conferencing

•Training and supported of all staff on IPhones and Blackberry’s and Android devices

•Lan and Wan troubleshooting and reset network switches also Cisco IP phone call manager for setups and moves

•Education: Star Technical:

• PC Studies

• A plus Certified

Contact this candidate