Customer Service Data Center

Chris C. Ketchum

******@*********.*** • Evergreen, CO 80439 • 303-***-**** • https://www.linkedin.com/in/chris-ketchum

Sr. Project Manager, Critical IT Infrastructure

Systems Engineering, IT & Data Center Operations, Project Management, Critical Infrastructure, DR/BCP, Service Delivery

Recognized Expertise

Communications Capacity Planning Standards Development Maintenance Oversight Best Practices Unsurpassed Work Ethic Professional Mentoring Subject Matter Expert Complex Technology Deployments Architecture Disaster Recovery Business Continuity Change Approval Board Regulatory Compliance Consolidation Expansion Change and Incident Management Full Lifecycle Project Management Exceeding Quality/Performance Standards Audits Technology Solutions Quality-Oriented Team Development ITIL Best Practices Data Center Management Troubleshooting Strong Customer Focus Positive “Can Do” Attitude Dependable Accountable Adaptable Personable Quick Study Diligent

Selected Achievements

Managed Neustar (80Ksqft) data center operations & facility for 2.5 years, and migrations to hybrid cloud, decom and dismantling.

Successfully completed Palo Alto Enterprise Firewall migrations, and Cisco Identity Services Engine (ISE) deployment through the 2020 pandemic and local riots

Successfully migrated a Teletech data center, including 3 Avaya ACDs from Phoenix to Ashburn, VA. Migrated two data centers with zero downtime

Distinction as first to lead construction of digital computer network for the U.S. Antarctic Program on location in Antarctica: Deployed standardized LAN/WAN to South Pole Station, McMurdo Station, Palmer Station, Christchurch, NZ, Punta Arenas, Chile, Port Hueneme, CA, Point Magu, CA, RSVIB Nathaniel B Palmer, and Englewood, CO over 4 years

Reduced cooling costs 32% in Denver, leading to savings at each of four data centers totaling $570K annually, while enhancing efficiency, reliability, capacity, and resiliency

Commissioned, managed, and decommissioned Cricket Data Centers, including site security, DC battery plants, UPS, generators, cable plants, and network gear

Deployed three different 4G LTE wireless technology platforms, ahead of Cricket acquisition by AT&T

Attained 46% virtualization rate of 540 healthcare systems with VMware ESXi & VSphere

Implemented green initiatives including 20% power and 32% cooling efficiencies, and recycling of hardware and packaging materials. Recovered over $250K in overbilling for client by identifying Global disconnected T1-T3 circuits erroneously billed by carriers. Saved $250-450K annually negotiating more lucrative support contracts

Delivered substantial cost savings, high reliability, and greatly enhanced productivity with strategic planning and management of a $4.5M annual OPEX budget, $2M CAPEX

Achieved 99.999% uptime on all critical systems at UCHealth, Cricket Wireless, AT&T Mobility and Neustar data centers

Professional Experience

Impact Solutions, LLC Consulting Engineer, IT and Infrastructure Management (2017 – Present)

As Sr. Data Center Critical Facilities Engineer, provided professional systems management of 80K sqft. Neustar data center to include two CAT 1.5mW Diesel Generators with MGE MDSA Paralleling gear; each with 5000 gallon belly tank (80hr runtime 100% load,) Fuel polishers, 12 CRACs (teamed 3 per POD N+1) Liebert 80kW (23ton) DSE units, 3 Trane RTUs, 3 Trane MAUs, N+1 redundant APC MGE EPS 8000, 800kVA UPSs feeding (6) STSs, (6) PDUs, (12) RPPs, FM-200 Fire suppression, pre-action sprinkler systems. Provided Systems and Network SMART-hands on numerous projects to include AWS data migration, WAP upgrades, drive & memory replacements on Big Data Analytics on Pure Storage arrays, troubleshooting connectivity issues, fiber & cabling, contract and vendor management, facilities management, and data center security.

Chris C. Ketchum

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As Sr. Project Manager, Infrastructure, successfully Project Managed New-Gen Palo Alto 7050s/5060s Enterprise Firewall migrations, and Cisco Identity Services Engine (ISE) deployment to State of Colorado agencies through the 2020 COVID-10 pandemic, and civil unrest.

As Sr. Technical Project Manager migrated large Ttec data center from Phoenix to Ashburn to include 100 racks, 1000 devices, 277 servers, and 300 VMs. Migrated three Avaya ACDs (CMS, AES, Music-on-Hold (MoH,) Genesis, Affiniti, and TDM to SIP) for Anthem BCBS, CenturyLink, and T-Mobile call centers.

Consulted on IT, infrastructure, data center operations, systems & network management oversight, disaster recovery, business continuity, Service Delivery and Support, security, and troubleshooting.

Secured multiple accounts including ING Americas, Hewlett Packard, Robert Grundy & Associates, Jefferson County Public Schools, State of Colorado, Teletech and Neustar.

Cricket Wireless (AT&T Mobility) Data Center Manager, National Data Center Operations (2010 – 2016)

Successfully managed dozens of complex projects and directed operations for Data Centers in a 40K sqft. facility, including 10K+ sqft. of data center space. Provided and maintained wireless services for up to 6 million subscribers.

Responsible for ensuring maximum critical system uptime and optimum performance by properly maintaining all server, storage, transport, mechanical (HVAC, Airflow,) electrical, plumbing, and fire protection systems.

Provided advanced project and systems management, customer service, and vendor management skills for critical site infrastructure, and data center operations.

Interface and coordination to all external Service Providers/Vendors, Local responsibility for IMAC-D services & processes, Data Center Capacity management, Coordination and assist of hardware maintenance activities, Data Center Inventory / Asset Management, Data Center access management / Access control, Supporting of finance and contract management, Data quality & KPI reporting.

University of Colorado Hospital (UCHealth) IT Manager (2006 – 2010)

Oversaw a 24X7 4K sqft. Data Center Operations, Systems Engineering, Systems Administration, and Security for a 430-bed teaching hospital. Provided project and staff management for data center DR migration to MSP, business impact analysis, power/cooling/systems upgrade projects, clinical application system deployments, POS kiosk project, security and infrastructure projects, etc.

Demonstrated advanced project management, customer service, and vendor management skills for a world class healthcare data center infrastructure and related operations.

Provided daily direction and supervision for a team of 15 Architects, Engineers, Security Analysts, and Data Center professionals tasked with supporting 4100 users, and specifically the data center, with a $4.5M annual budget.

Education and Professional Development

Master of Science, Systems Management University of Southern California

Bachelor of Science, Computer Information Systems Missouri State University

Chris C. Ketchum

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AT&T Technical University, Skillsoft, and Harvard Business School

Agile & PMI Project Management (18 courses) ITIL 2011 Edition (14 courses)

Technology Transformation (65 courses) Cloud Specialization (31 courses)

Workforce 2020 Skills Transformation (40 courses) SDN Specialization (14 courses)

Leadership, Management & Finance (52 courses) Information Security (13 courses)

Big Data Specialization (17 courses)

Additional Training

Certified Business Continuity Professional (CBCP) ITIL Foundations v3 Certificate

LTE Design & Optimization Considerations Certificate Scrum Master Certified (SMC)

SAFe 5 for Lean Enterprises / Confluence / Pulse Secure / Vertiv iCom / ServiceNow / MS-Teams / Pulse Secure VPN / Symantec VIP Access / ITIL Service Strategy / Management / Team Building / Legal and Disciplinary Issues / Time Management / Conflict Management / Coaching / Telephony / Cable Plant / Fiber Optics / Networking / Wireless / Servers / SANs / GIS / HP / Dell / Citrix / Cisco / Palo Alto / F5 Big IP / Clarity PPM / Remedy / ArcFlash / Security / Microsoft / Xiotech / EMC / Arista / Brocade / Siemens / Riverbed / Packeteer / Siemens Insight & AutoLogic BMS / CommScope / Rackwise / JIRA / JSM - Jira Service Management / OpsGenie / ServiceNow / Liebert DSE / Wagner-CAT Generators / FM-200 Fire suppression / Fike FACP & subpanels / Kastle Security Systems (Card Access, 2FA, Cameras) 021523

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