Hostess

Hello

I’m Jenya Horne

**** **** **

Santa Monica CA

707-***-****

***********@*****.***

Experience

September 2021- January 2023

Robinson Rancheria Grille - Hostess

●Warmly greeted and escorted guests to their assigned tables, seating 100- 400 guests per shift.

●Coordinated with the waitstaff, kitchen, and managers to ensure, each guest was assigned and satisfied with their service.

●Swiftly and gently addressed any customers complaints or concerns, escalating it to management when necessary.

●Coordinated 50- 100 reservations per shift through phone and email.

June 2019 - July 201

Robinson Rancheria Business Council - Summer Receptionist

●Warmly welcomed 20 - 30 guests per shift.

●Coordinated guest check in, and directed them to their destination .

●Manages 3 phone lines and facilitated over 20+ calls with clients and staff .

●Maintained an organized, clean, professional work space and waiting area.

●Provided excellent customer service with a helpful and friendly attitude.

Education

Upper Lake High School 2022 - GED

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