Pharmacy Tech Customer Service

Shirlmene Raylette Young

*** ***** ******

Winnsboro, SC 29180 US

Mobile: 803-***-**** - Ext:

Email: ***********@*****.***

Job Type: Permanent

Work Schedule: Full-Time

Desired locations:

United States - SC - Columbia

Work Experience:

Community Medicine Pharmacy

423 Saldua Street

Rock Hill, SC 29730

02/2022-Present

Trainer/ Certified Pharmacy Tech

Duties, Accomplishments and Related Skills:

Receives shipments of pharmaceuticals and stocks appropriate shelves and bins. Initiates telephone orders. Enters prescription and medication orders into the QS1 system. Conducts prescription transfers. Performs initial interpretation of licensed practitioner orders. Processes verbal requests for available refills. Labels and places medication in appropriate containers. Fills and refills prescriptions. Checks for drugs are outdated. Prepares necessary medication updates. Compounds or mixes medications. Delivers dispensed medication to licensed healthcare providers. Prepares and processes billing claims, warrants, disbursements and related documents. Completes point-of-sale transactions for prescriptions and over the counter drugs. Checks accuracy of figures, code authorizations, exceptions, discounts and taxes. Cleans, sterilizes and disinfects area and equipment. Enters and updates patient data in the computer system. Orders and maintains inventory of drugs, chemicals and other controlled substances. Enters, transcribes, records, stores or maintains information in either written or electronic format. State Certified pharmacy technicians can receive verbal prescriptions over the phone from providers and transfer non controlled prescriptions in or out to other companies. As the trainer I train other associates all of the duties that are stated above. Supervisor: LeAnna DeLoache

Okay to contact this Supervisor: 984-***-****

Prime Therapeutic

2900 Ames Crossing Road

Eagan, MN 55121

07/2021-02/2022

Hours per week: 40+

Pharmacy Tech/Clinical

Duties, Accomplishments and Related Skills:

Review criteria to determine if the request can be approved. Accurately enter Prior Authorization in the claims system to ensure appropriate claims will be adjudicated. Provide clinical outcomes to the member and the member’s physician within client specific turnaround times Research and respond to calls and emails. Perform outreach to pharmacies and physician’s offices to obtain all necessary information related to requests, including occasional member assistance. Supervisor: Stephanie

Okay to contact this Supervisor:

Answernet

3930 Commerce Ave.

Willow Grove, PA 19090

01/2021-07/2021

Hours per week: 40+

Supervisor

Duties, Accomplishments and Related Skills:

Takes orders by obtaining and verifying information. Enters orders by transmitting information. Provides product/service information by answering questions; offering assistance. Maintains call center database by entering and verifying information; updating contact log. Improves quality results by recommending changes. Keeps equipment operational by following established procedures; reporting malfunctions. Updates job knowledge by participating in educational opportunities. Enhances Page 2

organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Also, took attendance, did coaching, and helped employee troubleshoot in time square. Supervisor: Jamelia Thayer

Okay to contact this Supervisor: 404-***-****

Nephron Pharmaceuticals Corporation

4500 12th Ext.

West Columbia, SC 29172 United States

09/2017-12/2020

Hours per week: 40+

Sterile compounding tech

Duties, Accomplishments and Related Skills:

The primary accountabilities below are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the primary accountabilities listed below. Specific tasks or responsibilities will be documented in the incumbents’ performance objectives as outlined by the incumbents’ immediate supervisor or manager. Prepare cleanrooms for compounding activities, Sanitize and inspect materials, Perform sterile compounding operations consistent with established protocols, procedures, and cGMP requirements, Receive and order sterile compounding supplies and production components, Assist in inventory control and stocking of supplies, Assist with cleanroom cleaning and maintenance as appropriate or required, Maintain proper documentation of all compounding activities consistent with established GDP policies and procedures, and Assist with the writing and review of operational procedures as appropriate. Also, I am a leader over the IV bag filling which I am training individuals the proper way the perform the job in the bag filling area. I worked in document control as a Document Control specialist. My duties in document control were to store, manage, and maintain company documents, while ensuring the accuracy and quality of them. This job includes tasks such as processing documents for revision and approval, organizing documents from conception to distribution and filing, and creating systems which can then be used to train staff on document control processes. Document control specialists typically work in industries such as engineering or pharmaceutical sectors, where they work with technical documentation and manuals. Applicants for this role should be computer proficient, be able to Page 3

manage their time and prioritize tasks effectively, and be able to demonstrate a high level of accuracy.

Supervisor: Courtney Hamilton 803-***-****

Okay to contact the Supervisor: Yes

Walmart

321 Killian Road

Columbia, SC 29203 United States

04/2015 - 04/2019

Hours per week: 8-16

state certified pharmacy technician

Duties, Accomplishments and Related Skills:

Inputting prescription, customer service, drop off window, patient profiling, apply drug order, picking up drug order, troubleshooting, applying insurance, working on third party issue, out-dates, ordering drugs and supplies, filling, filing prescription, compounding, return stocks, answering phone, training other workers, and returning drugs to supplier. I was also a customer service manager for 4 years. My duties: manage the cashier, count money, do money drops and pick-ups, customer service, money center, making sure that everything was up and running smoothly, and customer service desk.

Supervisor: Chenise Nu (803-***-****)

Okay to contact this Supervisor: Yes

Palmetto Health Richland

5 Medical Park

Columbia, SC 29203 United States

07/2013 - 07/2017

Hours per week: 40

Pharmacy Tech III

Duties, Accomplishments and Related Skills:

Cart fill, pre packing, filling, filing, patient charging, inpatient, outpatient, out dates, returns, customer service, procurement team member, training other workers, compounding, ordering CII-CV for the entire hospital, Page 4

typing blanks for CII drugs on 222 forms, checking the order in for C IICV, and regular drugs, refilling narcs and controls for the entire hospital, chemo trained, IV room trained, delivering cart, delivering daily orders, placing orders, return to stocks, answering phone faxing orders, doing unit check to make sure everything make sure everything is in-date, procurement team member, makes PPK and POS, JACHO ready, tech check tech trained, and filling and checking emergency kits. Supervisor: Jennifer Baire 803-***-****)

Okay to contact this Supervisor: Yes

CVS

321 Bypass

Winnsboro, SC 29180 United States

12/2012 - 04/2015

Hours per week: 12

Certified Pharmacy Tech

Duties, Accomplishments and Related Skills:

Inputting prescription, drop off window, patient profiling, apply drug order, drive-thru, doing PCQ calls, picking up drug order, troubleshooting, applying insurance, working on third party issue, out-dates, customer services, ordering drugs and supplies, filling, filing prescription, return stocks, answering phone, training other workers, and returning drugs to supplier. Supervisor: Mary Ashford (803-***-****)

Okay to contact this Supervisor: Yes

Wal-Mart

321 Killian Road

Columbia, SC 29203 United States

10/2002 - 07/2012

Hours per week: 38

Pharmacy Technician

Duties, Accomplishments and Related Skills:

Inputting prescription, drop off window, patient profiling, apply drug order, picking up drug order, troubleshooting, applying insurance, working on third party issue, out-dates, ordering drugs and supplies, filling, filing prescription, Page 5

compounding, return stocks, answering phone, customer service, training other workers, and returning drugs to supplier. I was also a customer service manager for 4 years. My duties: managing the cashier, counting money, doing money drops and pick-up, customer service, money center, making sure that everything was up and running smoothly, and customer service desk. Supervisor: Chenise Nu (803-***-****)

Okay to contact this Supervisor: Okay to contact this Supervisor: Yes Bryan Physic (DMH)

220 Faison Dr.

Columbia, SC 29203 United States

12/2009 - 02/2011

Hours per week: 38

Pharmacy Tech

Duties, Accomplishments and Related Skills:

Cart fill, pre-packing, filling, filing, patient profile, inpatient, outpatient, out dates, returns, delivering cart, delivering daily orders, compounding, patient profiling, return to stocks, answering phone, inputting faxed orders, doing lodge check to make sure everything is in-date, fill and checking emergency kits.

Supervisor: Christine Latham (803-***-****)

Okay to contact this Supervisor: Yes

Education:

MedCerts Livonia, MI United States

Technical or Occupational Certification 05/2021-10/2021 Credit Earned: 4 month program

Major: Medical Front Office Assistant and Administration Specialist Relevant Coursework, Licenses and Certifications:

Medical Coder & Biller Certification (MCBC) offered through the American Medical Certification Association (AMCA).

University of Phoenix Phoenix, AZ United States

Bachelor’s Degree 11/2016- 10/2018

GPA: 3.0 of a maximum 4.0

Credits Earned: 112

Major: BSHA/HIS Minor: HIS

Page 6

Midlands Technical College Columbia, SC United States Technical or Occupational Certificate 07/2013

Credits Earned: 40 Continuing Education Unit

Major: Patient Care Tech

Relevant Coursework, Licenses and Certifications:

I was trained to be CNA, Phlebotomist, EKG tech, and cardiac care tech. Midlands Technical College Columbia, SC United States Professional 05/2007-08/2008

GPA: 3.2 of a maximum 4.0

Major: Pharmacy Technician Diploma Program

Relevant Coursework, Licenses and Certifications:

I am a certified pharmacy technician (national and state certification). I took and passed PTCB on September 20, 2008. I completed my clinical (hands on training) at the following facilities: DMH, Communicare, Providence, and Moncrief all located in Columbia, SC. I graduated from Midlands Technical College in May'08 with a Pharmacy Technician Diploma. Fairfield Central High School Winnsboro, SC United States High School or equivalent 05/2001 GPA:

3.5 of a maximum 4.0

Credits Earned: 25 Quarter hours

Major: advanced classes

Relevant Coursework, Licenses and Certifications:

I was an honor graduate. I was on the honor roll all four years of high school. I was in the beta club.

Job Related Training:

Pharmacy Tech student at DMH 8/07-10/07

Pharmacy Tech student at Providence Hospital 5/08-6/08 Pharmacy Tech student at Moncrief Hospital 6/08-7/08 State Certified Tech at Wal-Mart 06-06-present

References:

Lakeshia Simmons, Pharmacist, 803-***-****

Felicia Ross, Outpatient buyer, 803-***-****

Chenise Nu, PIC, 803-***-****

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