Customer Service District Manager

JIM VULLO

***** ***** ******, *******, ** ***** ********@***.*** 210-***-****

Professional Profile

An accomplished professional with over 20 years of progressive experience in retail sales and multi-unit management. Possesses exceptional math, written and verbal communication skills, and an outstanding ability to plan, prioritize, and execute work independently.

Areas of Expertise

● Planning / Execution

● Cost Controls

● P&L Management

● Facilities management

● Inventory Management

● Safety & Loss Prevention

● New Store Openings

● Building Store Teams

● Driving Sales

● Targeted Recruiting

● Training /Development

● Situational Leadership

● Building the Bench

Experience

Christ Fellowship United Methodist Church

Facilities Director- Feb 2020 to Present

•Manage maintenance of buildings and grounds; ensure all utility systems are fully operational and inspected in accordance with preventive maintenance concerns

•Review and negotiate all bids for service from any outside organization, contactors, Electrical/ Plumbing companies

•Coordinate building security and maintenance services. Manage all alarm concerns regarding password requests, building security concerns, maintenance of electronic Fire alarms systems

•Manage facilities including physical layout of Sanctuary, classrooms, offices, and space along with preparation of cost estimates for repairs or additional services

Tractor Supply Company

Receiving and Merchandising- 04/2017 to 12/2019

•Prepare and ship all outgoing freight and ensure merchandise has been accurately keyed out of the inventory system, including Transfers Out, Battery Returns, Buybacks, and Repair Goods Orders.

•Process outdated merchandise including, batteries, biologicals, magazines, and food.

•Complete and maintain all assigned paperwork in an accurate and timely manner and within company guidelines. This includes Receiving Files, Receivers Weekly/Monthly checklists, Forklift, Vendor Shipment Summary Report, DC Shipment Summary Report, Transfers In/Out Summary Report, Defective Summary Report, Freight Claims, and Inventory Adjustment Summary Report.

•Contact customers on layaways, special orders, ship-to-store, and rain checks and work to conclusion following the prescribed company guidelines.

•Maintain perpetual accuracy through the execution of all defined receiving duties including the weekly execution of Targeting Outs, working Negatives, keying defectives and inventory adjustments daily, and inventory preparation. Prepare and ship all outgoing freight and ensure merchandise has been accurately keyed out of the inventory system. This includes, Transfers Out, Battery Returns, Buybacks, and Repair Goods Orders.

•Process outdated merchandise including, batteries, biologicals, magazines, and food.

•Complete and maintain all assigned paperwork in an accurate and timely manner and within company guidelines.

•Ensure feed rotation in receiving is executed 100%. Communicates with Manager to reduce excess back stock.

CSC Service Works

Regional Operations Manager- 03/2016 to 04/2017

•Direct report to Senior Branch Manager

•Project a favorable image of the company to promote its aim and objectives and to foster and enhance customer appreciation and retention

•Create an environment of high expectations for the team and myself

•Always know what is happening within the stores; stay abreast of critical situations

•Evaluate the team and make changes as needed via training & motivation and/or hiring & firing

•Keep immediate supervisor and/or higher management promptly and fully informed of all problems or unusual matters of significance and take prompt action where necessary, or suggest alternative courses which may be taken

•Continue professional development and educational activities in order to remain current with industry developments and technology

•Perform all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position

•Monthly review of Profit and Loss statements, and sales comparisons.

Assemblers Incorporated

Regional Operations Manager/ 01/2010 to 03/2016

•Direct report to Senior Operations Manager, and CEO.

•Responsible for all Academy stores on Bike, Grill, Fitness in Texas, and Oklahoma.

•Have 11 direct report area managers that are responsible for 97 total stores assemblies.

•Drive sales through customer service, adhering to company programs, maintaining of staffing levels

•Upholding and assisting in the development of company standards and policies.

•Finding new sales opportunities to further the success of the company.

•Weekly and Monthly review of Profit and Loss statements, and sales comparisons.

•Ensuring compliance and assisting in the development of guidelines involved with safety and loss prevention, and paperwork procedures.

•Weekly and Monthly review of Profit and Loss statements, and sales comparisons.

•Visit stores regularly throughout the region to inspect quality on assemblies and meet with Area Managers and technicians

•Evaluate and give performance feedback to Area Managers

Impact Resource Group

District Manager- 09/2005 to 12/2009

•Manage service and assembly operations in approximately 400 stores throughout South Texas, West Texas, and the state of New Mexico.

•Responsible for 80+ direct report technicians, 2 dispatchers, and service coordinator.

•Interview and hire all technicians within district.

•Arrange training for all newly hired personnel

•Visit stores/ customers regularly to inspect quality.

•Schedule and manage major store and chain projects.

•Communicate Company directives and ensure accountability.

•Evaluate and give performance feedback to all technicians.

•Ensure 100% customer satisfaction.

Game Stop

District Manager- 12/2000 to 09/2005

•Responsible for multi-unit operations; develop and maintain effective communication with customers and staff; personnel procedures: recruiting, selections, training, developing, and evaluating; revenue and cost control projections; identify problems or trends which negatively impact business; loss prevention; ensure facility, fixtures and equipment and inventory is maintained in favorable operation and appearance; supervise and/or verify daily operation routines, ensured top quality customer service in high volume environment.

•Achieved sales of over 32 million dollars per year 2001- 2004

•Achieved Highest Comp increase in Region in 2001, 2002.

•Achieved Highest Used Video Game % for 2001, 2002, and 2003.

•Promoted 6 managers in 4 years to District manager level.

•Managed 34 stores, with 3 area managers from Austin to the Rio Grande Valley.

Hollywood Video

District Manager- 06/1998 to 11/2000

•Responsible for multi-unit operations; develop and maintain effective communication with customers and staff; personnel procedures: recruiting, selections, training, developing, and evaluating; revenue and cost control projections; identify problems or trends which negatively impact business; loss prevention; ensure facility, fixtures and equipment and inventory is maintained in favorable operation and appearance; supervise and/or verify daily operation routines; ensured top quality customer service in high volume environment.

•Managed several locations in different markets of over 20 million dollar in sales per market.

•Achieved highest comps in Philadelphia Region in 1998 and 1999.

•Won Top 5 DM award in 1999 for add-ons sales.

•Was moved to New Jersey market to stabilize shrink, increase comps, and open several new stores in lower New York area.

•Reduced shrink in San Antonio market from 4% to under 2% in first 6 months.

AutoZone

District Manager- 01/1986 to 09/1992 and 05/1995 to 06/1998

•Responsible for multi-unit operations; accountable for controllable costs; personnel procedures; recruiting, selection, training, developing, and evaluating; inventory control, loss prevention, accountable for controllable costs; coordinating new store set-ups and openings.

•Awarded Lowest shrink DM in Region 1989, 1990.

•Won “Presidents Club” award in 1988

•Worked with Ken Blanchard group to create a new Manager training program for the entire company in 1989.

•Was relocated to Cleveland Ohio, Canton Ohio, and Pittsburgh Pennsylvania Regions to open new markets for the company from 1995 through 1998.

•Store Manager (01/86 –03/88) Responsible for driving sales in a retail store with annual revenues of 3M.

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