Service Associate Customer
Resume:
SHAWNDA
FERGERSON
************@*****.***
Lithonia, Georgia 30058
SKILLS
Microsoft Office Word, Excel,
Power Point
Troubleshooting
Network Security
Corrective Maintenance
Equipment Testing
Staff Management
Time Management
Safety Procedures
In-depth knowledge and understanding of operations, processes, procedures and processes of information technology.
Possess good communication and project management skills
Sound organizational and problem solving skills.
EDUCATION AND TRAINING
Coursera
Certificate: Introduction To API Testing Using JMeter Tool
University of Minnesota - Twin Cities
Minneapolis, MN
Certificate: Software Testing And Automation
Icahn School of Medicine At Mount Sinai
New York, NY
Certificate: Health Care IT
Coursera
Certificate: CompTia A+
SUMMARY
Information Technology student with deep exposure to performing deskside troubleshooting and phone support for both employees and customers. A skilled, consistent and professional Information Systems specialist with deep knowledge of maintaining, organizing, implementing and developing information systems and software for training and supervising operations. Have extensive experience of customer service in a high tech environment. Competent at managing responsibilities in a high-volume atmosphere, Personable and flexible; works extremely well with co-workers, Skilled at interacting with patrons of all socioeconomic
EXPERIENCE
North Shore Medical Labs - Medical Lab Technician
Atlanta, GA • 10/2018 - Current
Maintained and managed network environment including troubleshooting, filing and archiving in a medical lab setting conducting test on various specimens using the following skills as needed
Data Management.
Accuracy.
Computer Skills.
Microsoft Office Suite.
Data Management Software.
Information Management
Conducted compatibility tests to matching blood for transfusions.
Performed laboratory testing and operated automated equipment within limits.
Performed routine maintenance and calibration of laboratory equipment to produce accurate results.
Processed more than 50-100 specimens daily
Aetna - Customer Service Associate
McDonough, GA • 02/2018 - 02/2020
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer calls and emails to answer questions about products and services.
Solved problems with products and services by providing customers with technical support.
Utilized internal software and tools to meet customer needs and resolved issues promptly
Provided product and service recommendations to guide customers on products to meet varying needs
Had weekly quotas of 200 calls
ACTIVITIES AND HONORS
National Healthcare Association
Certificate of API Testing (on-going)
Certificate of Software Testing and Automation (on-going)
Health Care IT (on-going)
CompTia A+ (on-going)
.
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