SHAWNDA

FERGERSON

adv21h@r.postjobfree.com

470-***-****

Lithonia, Georgia 30058

SKILLS

Microsoft Office Word, Excel,

Power Point

Troubleshooting

Network Security

Corrective Maintenance

Equipment Testing

Staff Management

Time Management

Safety Procedures

In-depth knowledge and understanding of operations, processes, procedures and processes of information technology.

Possess good communication and project management skills

Sound organizational and problem solving skills.

EDUCATION AND TRAINING

Coursera

Certificate: Introduction To API Testing Using JMeter Tool

University of Minnesota - Twin Cities

Minneapolis, MN

Certificate: Software Testing And Automation

Icahn School of Medicine At Mount Sinai

New York, NY

Certificate: Health Care IT

Coursera

Certificate: CompTia A+

SUMMARY

Information Technology student with deep exposure to performing deskside troubleshooting and phone support for both employees and customers. A skilled, consistent and professional Information Systems specialist with deep knowledge of maintaining, organizing, implementing and developing information systems and software for training and supervising operations. Have extensive experience of customer service in a high tech environment. Competent at managing responsibilities in a high-volume atmosphere, Personable and flexible; works extremely well with co-workers, Skilled at interacting with patrons of all socioeconomic

EXPERIENCE

North Shore Medical Labs - Medical Lab Technician

Atlanta, GA • 10/2018 - Current

Maintained and managed network environment including troubleshooting, filing and archiving in a medical lab setting conducting test on various specimens using the following skills as needed

Data Management.

Accuracy.

Computer Skills.

Microsoft Office Suite.

Data Management Software.

Information Management

Conducted compatibility tests to matching blood for transfusions.

Performed laboratory testing and operated automated equipment within limits.

Performed routine maintenance and calibration of laboratory equipment to produce accurate results.

Processed more than 50-100 specimens daily

Aetna - Customer Service Associate

McDonough, GA • 02/2018 - 02/2020

Offered advice and assistance to customers, paying attention to special needs or wants.

Responded to customer calls and emails to answer questions about products and services.

Solved problems with products and services by providing customers with technical support.

Utilized internal software and tools to meet customer needs and resolved issues promptly

Provided product and service recommendations to guide customers on products to meet varying needs

Had weekly quotas of 200 calls

ACTIVITIES AND HONORS

National Healthcare Association

Certificate of API Testing (on-going)

Certificate of Software Testing and Automation (on-going)

Health Care IT (on-going)

CompTia A+ (on-going)

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